Key Account Manager

Al Shula | Mattel Toys Distributors in GCC; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Al Shula | Mattel Toys Distributors in GCC in Dubai, UAE seeks an experienced Key Account Manager to grow and manage strategic customer relationships, drive sales, and ensure service excellence. You will coordinate stock availability, collections, and marketing support to maximize revenue and customer satisfaction.

With 5–7 years of experience, you will lead negotiations, present lines to key retailers, and identify new business opportunities across the GCC region, while maintaining timely stock

Qualifications

• Bachelor’s in business administration (BBA) or equivalent.

Responsibilities

• Manage and develop relationships with key accounts to ensure strong customer satisfaction and long‑term business growth by understanding their needs and providing tailored solutions.
• Present product lines to customers and secure orders through effective sales presentations, product demonstrations, and persuasive negotiation to increase sales and market share.
• Identify and develop new potential customers by researching market opportunities, initiating contact, and building strong relationships to expand the customer base across the region.
• Achieve sales targets (customer‑wise, brand‑wise, and SKU‑wise) by planning and executing strategic sales activities, tracking performance, and adjusting plans to meet revenue goals.
• Prepare sales forecasts to ensure optimal stock availability by analyzing historical data, market trends, and customer demand to prevent stock‑outs or overstock situations.
• Update customers with product information and stock status on a weekly basis to maintain transparency, strengthen trust, and support smooth order planning and delivery.
• Support customers with marketing activities and promotional programs by coordinating campaigns, providing marketing materials, and ensuring proper execution to drive product visibility and sales.
• Manage timely collections from customers on credit by monitoring outstanding invoices, coordinating with customers, and following up regularly to maintain healthy cash flow and reduce receivables risk.
• Make analytical, data‑driven decisions by analyzing sales data, customer behavior, and market trends to optimize pricing, promotions, and sales strategies.
• Demonstrate a proactive commercial approach and challenge mindset by constantly seeking new opportunities, improving strategies, and staying ahead of competitors.

Skills

Key account management

Sales presentations

Negotiation

Market research

Forecasting

Relationship building

Customer service

Stock planning

Education

Bachelor's in Business Administration (BBA)

Job description

key Account Manager:

Company: Al Shula | Mattel Toys Distributors in GCC

Location: Dubai, UAE

Experience: 5–7 Years

Employment Type: Full-Time

About the Company:

Al Shula is a leading distributor of Mattel Toys across the GCC, representing a portfolio of globally recognized and iconic toy brands in the region. The company operates across the Gulf market, partnering with retailers and business partners to bring world‑class entertainment and play experiences to consumers.

As the company continues to grow and expand its operations across the GCC, we are looking for talented professionals to join our team and contribute to our continued success.

About the Role

We are seeking an experienced and dynamic Key Account Manager to join our team in Dubai, UAE.

Job purpose:

To manage and grow key customer accounts by building strong relationships, driving sales, and ensuring excellent service delivery. The role is responsible for meeting sales targets, ensuring timely stock availability, supporting marketing activities, and maintaining strong customer satisfaction while ensuring timely collections and efficient business operations.

Main Job Responsibilities:

Policies and Procedures

• Recommend improvements to departmental policy and support in the implementation of procedures and controls

Key Responsibilities:

• Manage and develop relationships with key accounts to ensure strong customer satisfaction and long‑term business growth by understanding their needs and providing tailored solutions.
• Present product lines to customers and secure orders through effective sales presentations, product demonstrations, and persuasive negotiation to increase sales and market share.
• Identify and develop new potential customers by researching market opportunities, initiating contact, and building strong relationships to expand the customer base across the region.
• Achieve sales targets (customer‑wise, brand‑wise, and SKU‑wise) by planning and executing strategic sales activities, tracking performance, and adjusting plans to meet revenue goals.
• Prepare sales forecasts to ensure optimal stock availability by analyzing historical data, market trends, and customer demand to prevent stock‑outs or overstock situations.
• Update customers with product information and stock status on a weekly basis to maintain transparency, strengthen trust, and support smooth order planning and delivery.
• Support customers with marketing activities and promotional programs by coordinating campaigns, providing marketing materials, and ensuring proper execution to drive product visibility and sales.
• Manage timely collections from customers on credit by monitoring outstanding invoices, coordinating with customers, and following up regularly to maintain healthy cash flow and reduce receivables risk.
• Make analytical, data‑driven decisions by analyzing sales data, customer behavior, and market trends to optimize pricing, promotions, and sales strategies.
• Demonstrate a proactive commercial approach and challenge mindset by constantly seeking new opportunities, improving strategies, and staying ahead of competitors.

Job Specifications:

Bachelor’s in business administration (BBA) or equivalent.