Junior Customer Success Manager

Remotedxb; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Signzy, a fast-growing SaaS and fintech company, is hiring a Customer Success professional in Dubai to guide B2B customers through onboarding and early value realization.

You will be the primary post-sales contact, monitor usage and health metrics, support renewals, and collaborate with Sales, Product, and Engineering to relay client feedback in a regulated banking fintech environment.

Qualifications

• 1–3 years of experience in Customer Success, Account Management, or Client Services.
• Exposure to B2B SaaS products, preferably in Fintech or Banking.
• Strong verbal and written communication skills.
• Basic understanding of SaaS concepts including onboarding, adoption, churn, and renewals.
• Proficiency with CRM and CS tools such as Salesforce, HubSpot, Gainsight, or Zendesk.

Responsibilities

• Onboard and support new B2B customers for early value realization.
• Serve as primary post-sales account contact.
• Monitor usage, health scores, and adoption metrics to identify risks.
• Support renewals through value delivery and relationship management.
• Coordinate with Sales, Product, and Engineering for feedback and requests.
• Maintain accurate CRM/CS data.
• Assist customers in navigating implementation in regulated banking/fintech environments.

Skills

Customer Success

Account Management

Communication

SaaS knowledge

Onboarding

Tools

Salesforce

HubSpot

Gainsight

Zendesk

Job description

Responsibilities

• Support onboarding of new B2B customers to ensure smooth implementation and early value realization
• Act as the primary point of contact for assigned accounts during the post-sales lifecycle
• Monitor customer usage, health scores, and engagement metrics to identify risks and adoption gaps
• Support renewal processes by ensuring consistent value delivery and relationship management
• Collaborate with Sales, Product, and Engineering teams to relay customer feedback and feature requests
• Maintain accurate account information in CRM and CS tools
• Assist customers in navigating implementation within regulated banking and fintech environments

Requirements

• 1–3 years of experience in Customer Success, Account Management, or Client Services
• Exposure to B2B SaaS products, preferably in Fintech or Banking
• Strong verbal and written communication skills
• Basic understanding of SaaS concepts including onboarding, adoption, churn, and renewals
• Proficiency with CRM and CS tools such as Salesforce, HubSpot, Gainsight, or Zendesk
• Ability to work in a fast-paced, multicultural UAE business environment

Preferred Qualifications

• Experience working with UAE / GCC clients
• Familiarity with banking workflows, payments, KYC, AML, or compliance
• Understanding of APIs, integrations, or technical onboarding processes
• Experience supporting enterprise or mid-market B2B customers
• Arabic language skills

About the Company

Signzy is a fast-growing SaaS and Fintech ecosystem providing solutions for the Banking and Fintech sectors.