Junior Account Executive

Shipa Delivery; Dubai; Presencial; AED 60.000 - 100.000; Jornada completa

Descripción de la vacante

Shipa Delivery, a Dubai-based logistics provider, seeks an Account Manager to nurture relationships with ecommerce clients and coordinate with internal teams. You will flag issues, maintain client data in CRM, and help price proposals for service bundles.

The role emphasizes cross-sell opportunities and strong communication in English. The ideal candidate has 1–3 years in account management or logistics-related roles and familiarity with CRM tools like Salesforce or HubSpot, along with

Formación

• Bachelor's degree required.
• 1–3 years of experience in account management, logistics coordination, or client-facing sales roles.
• Exposure to eCommerce, cross-border shipping, or freight forwarding.
• Familiarity with CRM tools such as Salesforce or HubSpot.
• Proficiency in MS Office or Google Workspace.
• Strong communication skills in English.
• Basic understanding of logistics operations including fulfillment and last-mile delivery.

Responsabilidades

• Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers.
• Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly.
• Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively.
• Maintain accurate client records, contact databases, and account activity logs in the CRM.
• Assist in identifying upsell and cross-sell opportunities within existing accounts.
• Support the preparation of proposals, pricing sheets, and service bundles.
• Act as a first point of contact for day-to-day client queries and service-level concerns.
• Maintain and update CRM data, sales pipelines, and activity reports consistently.
• Liaise with internal teams to ensure smooth service execution for key accounts.

Conocimientos

Account management experience

Logistics coordination

Cross-border shipping exposure

English communication

Educación

Bachelor's degree in Business/Logistics/Marketing or related field

Herramientas

Salesforce

HubSpot

Descripción del empleo

Responsibilities

• Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers
• Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly
• Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively
• Maintain accurate client records, contact databases, and account activity logs in the CRM
• Assist in identifying upsell and cross-sell opportunities within existing accounts
• Support the preparation of proposals, pricing sheets, and service bundles
• Act as a first point of contact for day-to-day client queries and service-level concerns
• Maintain and update CRM data, sales pipelines, and activity reports consistently
• Liaise with internal teams to ensure smooth service execution for key accounts

Requirements

• Bachelor's degree in Business, Logistics, Marketing, or a related field
• 1–3 years of experience in account management, logistics coordination, or client-facing sales roles
• Exposure to eCommerce, cross-border shipping, or freight forwarding
• Familiarity with CRM tools such as Salesforce or HubSpot
• Proficiency in MS Office or Google Workspace
• Strong communication skills in English
• Basic understanding of logistics operations including fulfillment and last-mile delivery

About the Company

Shipa provides logistics and fulfillment solutions, focusing on eCommerce and cross-border shipping services.