Boutique Manager

Ultiwise Consult; Dubai; On-site; AED 279,000 - 502,000; Full time

Job summary

Ultiwise Consult is seeking an experienced Boutique Manager in Dubai to oversee the daily operation of a luxury jewelry boutique and lead a high-performing retail team. The role focuses on driving sales, delivering elite client experiences, and maintaining a strong knowledge of fine jewelry, diamonds, gemstones, and luxury brands.

The ideal candidate will manage VIP clients, coordinate clienteling strategies, and ensure exceptional service while safeguarding brand image and stock integrity.

Qualifications

• Bachelor's degree or diploma in Retail Management, Business Administration, Luxury Management or a related field.
• 58 years of retail experience preferably within luxury jewelry, fine jewelry, watches or high-end fashion.
• Minimum 23 years of experience in a Boutique/Store Manager or senior retail management position.

Responsibilities

• Manage the day-to-day operations of the luxury jewelry boutique.
• Drive sales revenue, profitability and achievement of targets.
• Deliver an exceptional luxury customer experience and build long-term relationships with high-net-worth clients.
• Lead, motivate, coach and develop boutique sales advisors and retail staff.
• Monitor sales performance and implement action plans to achieve targets.
• Maintain knowledge of fine jewelry, diamonds, gemstones, watches, collections and luxury brands.

Skills

Luxury retail

Sales leadership

VIP client service

CRM/Clienteling

Team coaching

Education

Bachelor's or diploma in Retail Luxury Management

Job description

Job Summary

We are looking for an experienced Boutique Manager with a strong background in luxury jewelry and high-end retail. The ideal candidate will be responsible for managing the boutiques daily operations driving sales performance delivering exceptional client experiences and leading a high-performing retail team.

Key Responsibilities

• Manage the overall day-to-day operations of the luxury jewelry boutique.
  
• Drive sales revenue profitability and achievement of monthly and annual targets.
  
• Deliver an exceptional luxury customer experience and build long-term relationships with high-net-worth clients.
  
• Lead motivate coach and develop boutique sales advisors and retail staff.
  
• Monitor individual and team sales performance and implement action plans to achieve targets.
  
• Maintain strong knowledge of fine jewelry diamonds gemstones watches collections and luxury brands.
  
• Handle VIP clients and provide personalized service including private appointments and exclusive product presentations.
  
• Develop and maintain a strong clienteling strategy and CRM database.
  
• Monitor stock levels inventory movements transfers and stock security in coordination with the relevant teams.
  
• Ensure the boutique follows company standards for visual merchandising grooming brand presentation and customer service.
  
• Manage boutique opening/closing procedures cash handling security and operational compliance.
  
• Analyze sales reports KPIs conversion rates average transaction value and customer traffic.
  
• Support local marketing events trunk shows product launches and VIP client activities.
  
• Resolve customer complaints professionally while protecting the brands luxury image.
  
• Ensure compliance with company policies retail procedures and health & safety requirements.
  
• Coordinate with merchandising logistics marketing finance and HR teams as required.
  
• Prepare regular sales and operational reports for senior management.
  

Requirements

• Bachelors degree or diploma in Retail Management Business Administration Luxury Management or a related field.
  
• 58 years of retail experience preferably within luxury jewelry fine jewelry watches or high-end fashion.
  
• Minimum 23 years of experience in a Boutique/Store Manager or senior retail management position.
  

Required Skills:

Job Summary We are looking for an experienced Boutique Manager with a strong background in luxury jewelry and high-end retail. The ideal candidate will be responsible for managing the boutiques daily operations driving sales performance delivering exceptional client experiences and leading a high-performing retail team. Key Responsibilities Manage the overall day-to-day operations of the luxury jewelry boutique. Drive sales revenue profitability and achievement of monthly and annual targets. Deliver an exceptional luxury customer experience and build long-term relationships with high-net-worth clients. Lead motivate coach and develop boutique sales advisors and retail staff. Monitor individual and team sales performance and implement action plans to achieve targets. Maintain strong knowledge of fine jewelry diamonds gemstones watches collections and luxury brands. Handle VIP clients and provide personalized service including private appointments and exclusive product presentations. Develop and maintain a strong clienteling strategy and CRM database. Monitor stock levels inventory movements transfers and stock security in coordination with the relevant teams. Ensure the boutique follows company standards for visual merchandising grooming brand presentation and customer service. Manage boutique opening/closing procedures cash handling security and operational compliance. Analyze sales reports KPIs conversion rates average transaction value and customer traffic. Support local marketing events trunk shows product launches and VIP client activities. Resolve customer complaints professionally while protecting the brands luxury image. Ensure compliance with company policies retail procedures and health & safety requirements. Coordinate with merchandising logistics marketing finance and HR teams as required. Prepare regular sales and operational reports for senior management. Requirements Bachelors degree or diploma in Retail Management Business Administration Luxury Management or a related field. 58 years of retail experience preferably within luxury jewelry fine jewelry watches or high-end fashion. Minimum 23 years of experience in a Boutique/Store Manager or senior retail management position.