IT Technical Support Specialist / Executive (Emirati National)

Confidentiel; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Confidentiel, based in Dubai, seeks an IT Support Specialist to assist regional teams with networking and security implementations across OS migrations, Office 365, and Azure Autopilot enrolment. You will manage hardware/software upgrades, user accounts, and on-site support for Dubai offices.

The role requires 3+ years in IT within logistics or transportation contexts, strong communication, and project coordination skills.

Qualifications

• BA/BS or equivalent work experience.
• 3+ years' experience in relevant technology and transportation/logistics field.
• Background in project management or project coordination.
• Strong understanding of supply chain solutions.
• Ability to document business process flows.
• Familiarity with EDI and its use.
• Recent project management experience (preferable in the logistics industry).

Responsibilities

• Provide first level IT support for regional users and resolve day-to-day issues.
• Install, configure and upgrade hardware, software, networks, printers and scanners.
• Coordinate with admin and finance teams on IT procurements and approvals.
• Maintain equipment inventories in MS SharePoint.
• Visit offsite offices to deliver on-site IT support when needed.
• Set up staff accounts and onboarding processes and assist with password issues.

Skills

Communication skills

Leadership

Organizational skills

Problem solving

Education

Bachelor's degree

Tools

MS SharePoint

Microsoft Office

EDI

Job description

You will be responsible for assisting the regional IT teams on implementations of networking & security (OS migration from Windows 7 to Window 10, Outlook O365 migration, Autopilot System Enrolment to Azure Portal, Router configuration.

Responsibilities

• Continual monitoring and applying the updates as per Global BDP IT Policy whenever the required changes are implemented
• First level point of contact for all users in the Middle East for solving IT-related day-to-day Issues.
• Responsible for performing Hardware and Software upgrades and Maintenances regularly
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Planning and undertaking scheduled maintenance upgrades
• Setting up accounts for staff, ensuring that they know how to log in
• Solving password problems
• Supporting Admin and Finance team for IT-related procurements, from the first level on rates quotation and finalization of related internal approvals.
• Maintaining Dynamic Equipment Inventory details for complete BDP Dubai office IT-assets in MS Share Point
• Network Printers and & Scanner’s installation and configuration
• Visiting offsite BDP office locations periodically, when needed to deliver and provide technical assistance in person
• New Access-related user service ticket creation and follow-up with Service desk team till completion
• Configuring the New Workstation and user credentials for onboarding new employees as part of the induction process
• Planning and undertaking scheduled maintenance upgrades
• Setting up accounts for staff, ensuring that they know how to log in
• Solving password problems
• Managing stocks of equipment, consumables, and other supplies.
• Must demonstrate awareness of Compliances – QHSE and Business Continuity Management (BCM) principles and strictly adhere to the organization's policies and procedures.

Generic Standards

• Outstanding communication skills including written and presentation.
• Excellent leadership skills including facilitation, motivation, negotiation and team-building
• Organizational skills
• Problem solving/analytical skills
• Interpersonal skills to foster collaboration among team members and customer
• Ability to manage multiple tasks and projects
• Strong computer skills and general knowledge of supply chain software

Functional Standards

• Microsoft office (Outlook, Excel, word, Power Point, Visio, Share point, Power automate, Power Apps)

Dimensions / KPI’s

• To respond quickly and give resolution to an issue.
• Regular and clear communication toward the business and customer

Key Interfaces

• Regional Implementation and Transition Manager
• Country Managers
• Operations and Project Managers

Qualifications/Experience

• BA/BS or equivalent work experience.
• 3+ years' experience in relevant technology and transportation/logistics field
• Background in project management or project coordination
• Strong understanding of supply chain solutions
• Ability to document business process flows
• Familiarity with EDI and its use
• Recent project management experience (preferable in the logistics industry)