IT Support Staff

Caliberly; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Caliberly in Abu Dhabi is seeking an IT Support Specialist with 2-5 years of experience to maintain IT infrastructure, troubleshoot hardware/software issues, and support users across networks and AV systems.

The role covers setup of Apple devices, projectors, printers, and event tech, along with documentation and monitoring of performance, with a focus on security and keeping up with tech trends.

Qualifications

• Diploma/ Degree in computer science, information technology, or similar.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.

Responsibilities

• Regular check-ups or inspections in networking devices, AV infrastructure, and other IT/AV peripherals.
• Provide technical assistance and troubleshooting on hardware/software issues.
• Ensure printer management configuration and other scanning devices.
• Set up Apple devices (Laptop, IPAD, Mobile phones & Apple TV) and AV systems including other peripherals.
• Backup & restoration of IOS platform devices if required.
• Setting up projectors, and sound systems as per request.
• Setting up gaming devices for the kids for their personal use & Events.
• Installation & updating of application software as required with management approval.
• Setting up the operating system (windows XP,7,8 & 10,11 & MAC OSX)
• Assist in the actual events for technicalities and sometimes printing/laminating/labelling
• Perform any other related duties as required and asked by the reporting manager.

Skills

IT Degree

2-5 years exp

Hardware & Networks

End-user training

Process documentation

Database & security

Tech trends

Education

Diploma/Degree in Computer Science/IT

Job description

• Diploma/ Degree in in computer science, information technology, or similar.
• Minimum years of experience 2-5 years experience as an IT support specialist
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.

Responsibilities:

• He/she is responsible to perform regular check-ups or inspections in networking devices, AV infrastructure, and other IT/AV related peripherals.
• Provides technical assistance and troubleshooting on hardware/software issues.
• Ensure printer management configuration and other scanning devices.
• Setting up Apple devices (Laptop, IPAD, Mobile phones & Apple TV) and AV systems including other peripherals
• Doing backup & restoration of IOS platform devices if required
• Setting up projectors, and sound systems as per request.
• Setting up gaming devices for the kids for their personal use & Events.
• Installation & updating of application software as required with management approval.
• Setting up the operating system (windows XP,7,8 & 10,11 & MAC OSX)
• Assist in the actual events for technicalities and sometimes printing/laminating/labelling
• Perform any other related duties as required and asked by the reporting manager.