IT Help Desk Support Career Opportunities at DRL Management

AE Jobs; Dubai; On-site; AED 44,640 - 50,220; Full time

Job summary

A professional services company is looking for a motivated Junior IT Help Desk Support (L1) to join the team in Dubai. This entry-level position involves providing first-level technical support, troubleshooting IT issues, and assisting with IT operations including Microsoft 365 and Active Directory. Candidates looking to build a solid career in IT support will thrive in this dynamic work environment. The role is full-time with a monthly salary of AED 4,000 – 4,500.

Qualifications

• Strong knowledge of Microsoft 365.
• Experience with Active Directory.
• Good IT troubleshooting and problem-solving skills.
• Basic understanding of IT support processes.

Responsibilities

• Provide first-level IT support to end users.
• Troubleshoot hardware, software, and network issues.
• Assist in user account management and system access.
• Support Microsoft 365 and Active Directory operations.
• Ensure timely resolution of IT tickets and requests.

Skills

Knowledge of Microsoft 365

Experience with Active Directory

IT troubleshooting skills

Problem-solving skills

Job description

IT Help Desk Support Career Opportunities at DRL Management

DRL Management is seeking a motivated Junior IT Help Desk Support (L1) professional to join its team in Dubai. This is an excellent opportunity for candidates looking to build a strong foundation in IT support and grow within a dynamic and professional work environment.

The selected candidate will be responsible for providing first‑level technical support, assisting users with IT‑related issues, and ensuring smooth day‑to‑day system operations.

Key Responsibilities:

• Provide first‑level IT support to end users
• Troubleshoot hardware, software, and network issues
• Assist in user account management and system access
• Support Microsoft 365 and Active Directory operations
• Ensure timely resolution of IT tickets and requests

Key Skills Required:

• Strong knowledge of Microsoft 365
• Experience with Active Directory
• Good IT troubleshooting and problem‑solving skills
• Basic understanding of IT support processes

Job Details:

• Position: IT Help Desk Support (L1)
• Location: Dubai
• Salary: AED 4,000 – 4,500 per month
• Employment Type: Full‑time