Information Technology Technical Support

Confidential; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Emiratization Opportunity

Job summary

Confidential in Dubai is seeking an IT Technical Support Specialist / Executive to join our team, focusing on delivering first-line technical support to employees and ensuring smooth day-to-day operations.

The role welcomes Emirati talents and offers Emiratisation opportunities, with responsibilities spanning hardware/software troubleshooting, Windows 10/11 and Microsoft 365 support, onboarding new staff, and documenting issues.

Qualifications

• Diploma or degree in IT or related field.
• Familiarity with Windows 10/11 and Microsoft 365.
• Fresh graduates are welcome to apply.

Responsibilities

• Provide first-line technical support to employees for hardware and software-related issues.
• Troubleshoot desktop computers, laptops, printers, and other IT equipment.
• Install, configure, and maintain computer systems and applications.
• Provide support for Microsoft 365, Windows operating systems, and other business applications.
• Assist with user account setup, access permissions, and IT onboarding for new employees.
• Log, monitor, and follow up on IT support requests and incidents.
• Support network connectivity and basic troubleshooting.
• Coordinate with the regional IT team to resolve technical issues.
• Maintain IT equipment records and ensure proper documentation.
• Ensure timely resolution of technical issues and provide excellent internal customer service.

Skills

Problem-solving

Communication skills

Willingness to learn

Education

Diploma or Bachelor’s degree in information technology or related field

Tools

Windows 10/11

Microsoft 365

Job description

IT Technical Support Specialist / Executive

Emiratization Opportunity

Location: Dubai .

About the Role

We are looking for a motivated and enthusiastic Emirati talent to join our team as an IT Technical Support Specialist / Executive

The successful candidate will provide technical assistance and IT support to employees, ensuring smooth day-to-day operations and efficient resolution of technical issues.

Key Responsibilities

• Provide first-line technical support to employees for hardware and software-related issues.
• Troubleshoot desktop computers, laptops, printers, and other IT equipment.
• Install, configure, and maintain computer systems and applications.
• Provide support for Microsoft 365, Windows operating systems, and other business applications.
• Assist with user account setup, access permissions, and IT onboarding for new employees.
• Log, monitor, and follow up on IT support requests and incidents.
• Support network connectivity and basic troubleshooting.
• Coordinate with the regional IT team to resolve technical issues.
• Maintain IT equipment records and ensure proper documentation.
• Ensure timely resolution of technical issues and provide excellent internal customer service.

Qualifications & Requirements

• Emirati candidate .
• Diploma or bachelor's degree in information technology, Computer Science, or a related field.
• Basic knowledge of IT systems, hardware, software, and troubleshooting.
• Familiarity with Windows 10/11 and Microsoft 365.
• Good communication and problem-solving skills.
• Willingness to learn and develop technical skills.
• Previous IT support experience is an advantage but not mandatory.
• Fresh graduates are welcome to apply.