IT Support Specialist

Geroges Daoud Marketing Management; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Professional environment

Career growth

Training & onboarding

Job summary

Geroges Daoud Marketing Management in Dubai seeks an IT Support Specialist to join a growing marketing team. You will provide day-to-day technical support and ensure employees have what they need to work efficiently.

Responsibilities include setting up devices, managing user accounts, troubleshooting issues, and collaborating with vendors to maintain systems. Strong English and proactive attitude are essential.

Qualifications

• Minimum experience in IT support or help desk.
• Strong knowledge of Windows and Microsoft Office.
• Basic networking and hardware troubleshooting.
• Excellent communication and problem-solving skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Provide first-line IT support to employees.
• Set up and maintain computers, software, and user accounts.
• Troubleshoot hardware, software, and connectivity issues.
• Install, configure, and update applications.
• Coordinate with external IT providers as needed.
• Maintain IT documentation and asset inventory.

Skills

IT support

Windows & Office

Networking basics

Problem solving

Communication

Time management

Proactiveness

English

Job description

We are looking for a proactive and reliable IT Support Specialist to join our growing marketing company.

If you enjoy solving technical issues, helping people, and keeping systems running smoothly, this could be the right opportunity for you. You will work closely with our team, providing day-to-day technical support and ensuring that employees have everything they need to work efficiently.

Your Responsibilities:

• Provide first-line IT support to employees and resolve technical issues
• Set up and maintain computers, laptops, software, and user accounts
• Troubleshoot hardware, software, network, and connectivity issues
• Install, configure, and update software and applications
• Manage user access, permissions, and company IT accounts
• Monitor and maintain office IT equipment and infrastructure
• Assist employees with technical questions and provide clear guidance
• Work with external IT providers and vendors when required
• Maintain basic IT documentation and keep track of equipment
• Help ensure the security and smooth operation of the company's IT environment

Skills

What We’re Looking For:

• Previous experience in IT Support / Help Desk / Technical Support
• Good knowledge of Windows, Microsoft Office, and common business software
• Basic understanding of networks, hardware, and troubleshooting
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and prioritize tasks
• Proactive attitude and willingness to learn
• Good level of English, both written and spoken

What We Offer:

• Competitive salary based on experience
• Professional and friendly working environment
• Opportunity to work in a dynamic international marketing company
• Career growth and professional development opportunities
• Supportive team and modern working environment
• Interesting and diverse technical challenges
• Training and onboarding to help you succeed in the role