IT Support Engineer - Fast-Paced, Autonomous Role

Techwaresoft; Sharjah; Vor Ort; AED 60.000 - 90.000; Vollzeit

Zusammenfassung

Techwaresoft in Sharjah seeks an IT Support Engineer to ensure seamless access to software, hardware, and network systems for daily tasks. You will be the first contact for IT issues, troubleshooting and maintaining systems to uphold high service standards.

You will handle onboarding, software updates, and user support across offices. Strong problem-solving, communication, and familiarity with Microsoft 365 and Windows OS are essential.

Qualifikationen

• Bachelor's degree in Computer Science, IT, or related field preferred.
• 3+ years of IT support or technical troubleshooting experience.
• Strong understanding of hardware, software and networking concepts.
• Excellent problem-solving and communication skills.
• Proficient in Microsoft 365, Windows OS, email configuration, and antivirus solutions.

Aufgaben

• Resolve IT support requests from employees and assist with technical issues.
• Answer employee queries regarding computer systems, network issues, and hardware.
• Analyze and diagnose problems with computer systems and other IT-related hardware/software.
• Update and configure computer settings, permissions, and resolve hardware/software issues.
• Manage new hire onboarding, including account creation and system setup.
• Install and update software, drivers, and ensure all systems are up-to-date.
• Provide status updates to employees regarding ongoing IT service requests.
• Log and track service requests using ticketing systems and ensure timely updates.
• Offer IT network services and customer support for users both internally and at franchise locations.
• Maintain a work log for all support requests and system maintenance tasks.
• Perform daily inspections to prevent system malfunctions and proactively resolve issues.
• Provide Microsoft 365, Windows OS, Antivirus solutions, and email setup support.

Kenntnisse

IT support

Troubleshooting

Customer service

Networking

Microsoft 365

Windows OS

Onboarding

Ausbildung

Bachelor's degree in Computer Science/IT

Tools

Microsoft 365

Ticketing systems

Jobbeschreibung

Techwaresoft in Sharjah seeks an IT Support Engineer to ensure seamless access to software, hardware, and network systems for daily tasks. You will be the first contact for IT issues, troubleshooting and maintaining systems to uphold high service standards.

You will handle onboarding, software updates, and user support across offices. Strong problem-solving, communication, and familiarity with Microsoft 365 and Windows OS are essential.