IT Support Engineer

Zapegg; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Zapegg Tax Consultant in Dubai seeks an IT Support Engineer to assist staff with hardware, software, and network issues, ensuring a secure, reliable IT environment. The role requires strong troubleshooting, communication, and practical problem-solving abilities to support day-to-day operations.

Responsibilities include setting up user accounts, resolving connectivity problems, supporting Windows/Office and Microsoft 365, and maintaining IT asset records and backups in a fast-paced,

Qualifications

• Bachelor’s degree or diploma in Information Technology or related field.
• Experience as IT Support Engineer or Technical Support is preferred.
• Good knowledge of Windows OS and Microsoft Office applications.
• Understanding of basic networking (TCP/IP, Wi‑Fi, routers, switches).
• Experience troubleshooting computers, printers, and software.
• Familiarity with Microsoft 365 and email administration is an advantage.

Responsibilities

• Provide first- and second-level IT technical support to employees.
• Diagnose and resolve hardware, software, and connectivity issues.
• Install, configure, and maintain computers, printers, scanners, and other IT equipment.
• Set up user accounts, email accounts, and access permissions.
• Troubleshoot LAN, Wi‑Fi, internet, and basic network connectivity problems.
• Support Microsoft Windows, Microsoft Office, and commonly used business applications.
• Assist with Microsoft 365 and email-related technical issues.
• Monitor IT equipment and ensure systems remain operational.
• Perform software installations, updates, patches, and routine maintenance.
• Maintain accurate records of IT assets, equipment, licenses, and support requests.
• Assist with data backup procedures and basic system recovery activities.
• Follow company IT security policies and help protect systems from unauthorized access.
• Coordinate with external IT vendors and service providers when required.
• Document technical issues, solutions, and maintenance activities.
• Provide guidance to employees on basic IT procedures and cybersecurity best practices.
• Support other technology-related projects and duties assigned by management.

Skills

IT Troubleshooting

Technical Support

Windows OS

Microsoft Office

Network Troubleshooting

Microsoft 365 Support

Documentation

Cybersecurity Awareness

Communication

Education

Bachelors in IT

Tools

Microsoft 365

Active Directory

Job description

Zapegg Tax Consultant is seeking a skilled and service-focused IT Support Engineer to support the company’s day-to-day technology needs in Dubai. The successful candidate will assist employees with hardware, software, network, and system-related issues while helping maintain a secure and reliable IT environment. This role requires strong troubleshooting abilities, good communication, and a practical approach to resolving technical problems.

Key Responsibilities

• Provide first- and second-level IT technical support to employees.
• Diagnose and resolve hardware, software, and connectivity issues.
• Install, configure, and maintain computers, printers, scanners, and other IT equipment.
• Set up user accounts, email accounts, and access permissions.
• Troubleshoot LAN, Wi‑Fi, internet, and basic network connectivity problems.
• Support Microsoft Windows, Microsoft Office, and commonly used business applications.
• Assist with Microsoft 365 and email‑related technical issues.
• Monitor IT equipment and ensure systems remain operational.
• Perform software installations, updates, patches, and routine maintenance.
• Maintain accurate records of IT assets, equipment, licenses, and support requests.
• Assist with data backup procedures and basic system recovery activities.
• Follow company IT security policies and help protect systems from unauthorized access.
• Coordinate with external IT vendors and service providers when required.
• Document technical issues, solutions, and maintenance activities.
• Provide guidance to employees on basic IT procedures and cybersecurity best practices.
• Support other technology‑related projects and duties assigned by management.

Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• Previous experience as an IT Support Engineer, IT Technician, or Technical Support Specialist is preferred.
• Good knowledge of Windows operating systems and Microsoft Office applications.
• Understanding of basic networking, TCP/IP, Wi‑Fi, routers, and switches.
• Experience troubleshooting computers, printers, peripherals, and software.
• Familiarity with Microsoft 365 and email administration is an advantage.
• Strong analytical and problem‑solving skills.
• Good communication and customer service abilities.
• Ability to prioritize multiple technical support requests.
• Strong attention to detail and documentation skills.
• Ability to work independently and effectively with different teams.

Skills & Competencies

• IT troubleshooting and technical support
• Hardware and software maintenance
• Network and connectivity troubleshooting
• Microsoft Windows and Office
• Microsoft 365 support
• User account and access management
• IT asset and inventory management
• Basic cybersecurity awareness
• Problem‑solving and analytical thinking
• Communication and teamwork

Why Join Zapegg Tax Consultant?

The IT Support Engineer role at Zapegg Tax Consultant in Dubai offers an opportunity to work with business technology systems while supporting employees across daily operations. The position provides valuable exposure to IT infrastructure, troubleshooting, cybersecurity practices, and business applications, making it a strong opportunity for professionals looking to develop their technical skills and build a rewarding career in IT support.