UAT – Digital Channels Coordinator | Nair Systems | UAE

Tech Junction Ltd; United Arab Emirates; On-site; AED 201,000 - 335,000; Full time

Job summary

Nair Systems is seeking a UAT – Digital Channels Coordinator to oversee day-to-day digital channel operations across ATM, CCDM, Internet Banking, and Mobile Banking for UAE banking operations.

You will drive UAT/SIT activities, coordinate with external vendors, and ensure timely issue resolution, with strong emphasis on customer service and regulatory alignment. This role is full-time, on-site in the UAE.

Qualifications

• Bachelor’s degree in a technical discipline (CS/IT) or banking/finance.
• Experience in banking operations and enterprise IT support frameworks.
• Proven skills in IT incident management and vendor coordination.
• Strong communication and analytical problem-solving abilities.

Responsibilities

• Provide BAU operational support for ATM/CCDM/IB/MB platforms.
• Monitor digital channel availability and performance to ensure service continuity.
• Handle customer complaints and service requests related to digital channels.
• Coordinate maintenance, installations, and vendor follow-ups for ATM/CCDM.
• Support regulatory reporting and cash-related reconciliation tasks.
• Participate in UAT, SIT, regression testing, and post-implementation validation.
• Prepare test cases, execute tests, log defects, and coordinate resolutions with vendors.
• Support Core Banking and Digital Channel upgrade initiatives.

Skills

UAT testing

Incident management

Vendor coordination

Digital channel support

Customer service

English communication

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science/Information Technology/Banking/Finance

Tools

Jira

HP ALM

Job description

Position Summary

Nair Systems is currently looking for an experienced, high-caliber, and detail-oriented UAT – Digital Channels Coordinator to support our UAE banking operations on a full-time permanent basis. In this critical operational role, you will be responsible for coordinating and supporting the bank’s digital delivery channels, including ATM, Cash and Cheque Deposit Machines (CCDM), Internet Banking (IB), and Mobile Banking (MB). You will focus on operational support, customer service escalation handling, vendor coordination, and rigorous User Acceptance Testing (UAT) for digital initiatives in line with approved business cases and operational requirements. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a leading international banking technology recruitment enterprise.

Detailed Job Description

As a UAT – Digital Channels Coordinator supporting UAE banking operations via Nair Systems, you will take full operational, tactical, and technical ownership of day-to-day (BAU) operational support, incident management, and digital channel availability monitoring. Your day-to-day responsibilities include monitoring digital channel availability, incidents, and performance to ensure service continuity, handling customer complaints and service requests related to digital channels, and coordinating timely resolutions. You will support ATM and CCDM activities including monitoring, preventive maintenance, installations, relocations, and vendor follow-ups, assist with cash-related monitoring, reconciliation support, and regulatory or Central Bank reporting requirements. Furthermore, you will participate extensively in UAT, SIT, regression testing, and post-implementation validation for digital channel enhancements, prepare test cases, execute testing, log defects, and collaborate closely with vendors and internal development teams to ensure prompt fixes.

Key Responsibilities

• Provide day-to-day (BAU) operational support for ATM, CCDM, Internet Banking (IB), and Mobile Banking (MB) platforms.
• Monitor digital channel availability, incidents, and system performance actively to ensure uncompromised service continuity.
• Handle customer complaints and service requests related to digital channels, coordinating prompt resolutions with internal teams.
• Support ATM and CCDM lifecycle activities including performance monitoring, preventive maintenance, installations, and vendor follow-ups.
• Assist with cash-related monitoring, financial reconciliation support, and regulatory / Central Bank reporting requirements.
• Participate in UAT, System Integration Testing (SIT), regression testing, and post-implementation validation for digital channel projects.
• Prepare comprehensive test cases, execute functional testing, log defects, and track issues through to resolution with vendors.
• Support Core Banking and Digital Channel upgrade initiatives in alignment with approved business cases and operational frameworks.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Banking, Finance, or a related technical discipline.
• Strong, proven understanding of banking operations, customer service processes, and enterprise IT support frameworks.
• Professional working experience in operations, IT incident management, and external vendor coordination.
• Excellent coordination, analytical problem-solving, and conflict-resolution skills.
• Customer-focused mindset with strong written and verbal communication skills in English.
• Proven ability to work effectively with cross-functional teams and external software/hardware vendors.
• Proficiency in MS Office applications (Excel, Word, PowerPoint) for reporting and data analysis.
• Mandatory legal eligibility to work in the United Arab Emirates with local residency and availability for on-site operations.

Nice-to-Have Skills

• Professional certifications in banking operations, software testing (ISTQB), or ITIL service management.
• Prior professional working experience within tier-1 banks or financial institutions across the UAE / GCC region.
• Familiarity with core banking systems (e.g., Temenos T24, Finacle) and digital banking middleware.
• Experience in automated testing tools and test management software (e.g., Jira, HP ALM).

Application Information

• Recruiter: Nair Systems Human Resources & Recruitment Division
• Contact Name: Nishanthini Sudha (HR Executive)
• Email: [e-mail]
• Phone:
• Application URL:
• Salary/Rate: Market Competitive / Banking Enterprise Package
• Deadline: Open until filled (Urgent Hiring)
• Notice Period: 2 Weeks (Maximum 1 Month Notice Period)
• Contract Duration: Permanent / Full-Time On-Site (UAE Operations)

Recruitment Pro Tip

When applying for this UAT – Digital Channels position at Nair Systems, ensure your resume explicitly highlights your digital channels support (ATM/CCDM/IB/MB), UAT testing experience, and your availability for a 2-week to 1-month joining timeframe.