IT Support Analyst – Application Operations

Jobgether; United Arab Emirates; Remote; AED 120,000 - 180,000; Full time

Benefits offered by this job

Worldwide remote work

Fixed-term contract

Career development in banking tech

Job summary

Jobgether is seeking an IT Support Analyst – Application Operations based in the United Arab Emirates. You will ensure reliable, secure operation of critical banking applications, investigate incidents, and work with developers and vendors to implement lasting fixes.

The role covers monitoring, configuration management, access control, and knowledge sharing in a dynamic IT operations team. We value analytical, proactive professionals who can improve service stability and automate processes.

Qualifications

• Experience in IT application support or operations in enterprise/financial services.
• Strong incident and problem management knowledge.
• Familiar with Jira and Confluence for ITSM and documentation.
• Excellent German and English communication (written and spoken).
• Knowledge of monitoring tools (Splunk) and SQL is advantageous.

Responsibilities

• Analyze recurring IT incidents and implement corrective measures to improve reliability.
• Troubleshoot application errors with developers, vendors, and internal teams to resolve issues.
• Monitor banking applications and optimize monitoring processes; identify automation opportunities.
• Configure and administer banking applications (OpenLease) and related workflows.
• Provide first- and second-level application support and participate in major incident management.
• Process user access requests and maintain permissions per security policies.
• Document investigations, workarounds, changes, and incident resolutions for knowledge base.
• Support continuous improvement across operations, incident management, monitoring, and service delivery.

Skills

Incident management

Problem solving

Analytical thinking

Communication

Collaboration

Tools

Jira

Confluence

Splunk

SQL

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an IT Support Analyst – Application Operations based in United Arab Emirates.

Join a dynamic IT operations environment supporting critical banking applications and ensuring reliable, secure, and efficient system performance. In this role, you will investigate recurring incidents, identify root causes, and implement sustainable solutions to minimize disruptions. You will work closely with developers, software vendors, and internal IT teams to troubleshoot application issues and improve operational stability. Your responsibilities will span application monitoring, configuration management, incident resolution, and user access administration. You will also contribute to process automation, knowledge sharing, and continuous service improvement. This opportunity is ideal for an analytical, proactive IT professional who enjoys solving complex technical problems and supporting business-critical applications in a collaborative environment.

Accountabilities

• Analyze recurring IT incidents, identify root causes, and implement sustainable corrective measures to improve application reliability and reduce service disruptions.
• Investigate, reproduce, and troubleshoot application errors in test environments, collaborating with developers, software vendors, and internal technical teams to resolve issues efficiently.
• Monitor banking applications and IT systems, optimize existing monitoring processes, and identify opportunities for automation and operational improvements.
• Configure and administer banking applications, particularly OpenLease, including system settings, workflows, and user roles according to business requirements.
• Provide first- and second-level application support, contributing to major incident management through fault diagnosis, prioritization, resolution coordination, and stakeholder communication.
• Process user access requests and maintain permissions in accordance with internal security policies and access management standards.
• Document technical investigations, workarounds, configuration changes, and incident resolutions while maintaining accurate and up-to-date knowledge base documentation.
• Support continuous improvement initiatives across application operations, incident management, monitoring, and IT service delivery.

Requirements

• Previous experience in IT application support, application operations, or a similar role, ideally within a complex enterprise or financial services environment.
• Solid understanding of incident management, problem management, troubleshooting methodologies, and IT service management processes.
• Experience using IT service management and documentation tools, particularly Jira and Confluence.
• Strong analytical and problem-solving skills, with the ability to investigate complex application issues systematically and develop practical, long-term solutions.
• Technical understanding of application environments, system configurations, monitoring processes, and software troubleshooting.
• Strong communication and collaboration skills, with the ability to work effectively with technical teams, business stakeholders, and external software providers.
• Ability to learn quickly, adapt to complex banking applications, and manage competing priorities in a structured and solution-oriented manner.
• Very good German and English communication skills, both written and spoken.
• Experience with monitoring tools, particularly Splunk, and basic SQL knowledge for troubleshooting and data analysis are advantageous.
• Familiarity with banking applications, financial services regulations, and IT security policies is a plus.

Benefits

• Remote work: The original listing advertises a worldwide remote arrangement; confirm location and contractual eligibility for India during the application process.
• Employment arrangement: Fixed-term employment contract.
• Start date: As soon as possible.
• Professional development: Opportunity to deepen your expertise in application operations, enterprise IT support, incident management, and banking technology.
• Technical exposure: Hands‑on experience with business‑critical banking applications, monitoring tools, troubleshooting, and cross‑functional IT collaboration.
• Problem‑solving and ownership: An opportunity to contribute directly to system stability, operational efficiency, and continuous service improvement.
• Compensation: Salary and other financial benefits are not specified in the original job description.

How Jobgether works:

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!