IT Specialist - Projects

Emirates Flight Catering; Dubai; On-site; AED 300,000 - 450,000; Full time

Benefits offered by this job

Two duty meals provided at EKFC

Health and wellness coverage

Paid time off and public holidays

Performance-based annual bonus and pay

Job summary

Emirates Flight Catering seeks an IT PMO professional to lead project delivery, capacity planning, and stakeholder coordination. You will monitor resource utilization, validate timesheets, and maintain the project/change pipeline using Monday.com and ITSM tools to ensure timely delivery.

You will liaise with IT, HR, Finance, and Procurement to resolve dependencies, track CAPEX/OPEX, and oversee headcount alignment with approved budgets, delivering executive dashboards for leadership review.

Qualifications

• Bachelor’s degree in computer science, Computer Engineering or equivalent.
• Master’s degree is preferable.
• 6 years of experience in IT PMO / Project delivery / Project coordination roles.
• Certification in PMP or PRINCE2 preferred.
• Proven experience in IT Capacity planning.

Responsibilities

• Monitor and track IT resource utilization across projects and change requests to flag gaps and inform leadership.
• Validate and report timesheets for reliable cost and resourcing decisions.
• Maintain demand and project/change requests pipeline via ITSM tools to support prioritization.
• Validate BRDs against standards and flag gaps to reduce rework and risk.
• Coordinate with IT, HR, Finance, and Procurement to resolve operational dependencies.
• Build and maintain executive dashboards and project tracking using Monday.com for timely decisions.
• Support CAPEX/OPEX tracking and IT budget processes with Finance Partner.
• Oversee approved IT positions, onboarding progress, and skills/role mapping with HR.

Skills

Project coordination

Stakeholder management

Capacity planning

Excel

PowerPoint

Monday.com

ITSM tools

IT infrastructure knowledge

Enterprise systems

Education

Bachelor's degree in computer science/Computer Engineering

Master's degree (preferred)

Tools

Monday.com

Excel

PowerPoint

ServiceDesk Plus

Job description

• Monitor and track IT resource utilization across projects and change requests flagging utilization gaps or demand mismatches to leadership in a timely manner to help protect delivery timelines.
• Validate and report timesheets to ensure accurate effort capture for reliable cost and resourcing decisions.
• Maintain the demand and project/change requests pipeline via IT Service Management Project Management tools providing leadership with an accurate forward view to support prioritization.
• Validate and review Business Requirement Documents requirement documents against standards flagging gaps to reduce rework and downstream delivery risk.
• Liaise with internal technical and support functions such as Information Technology, Human Resource, Finance Business Partner and Procurement, to track and resolve operational dependencies.
• Build and maintain executive dashboards and project tracking by using inhouse tool (e.g. Monday.com) to support timely, accurate decision support.
• Facilitate CAPEX/OPEX tracking and the IT budget process with the Finance Business Partner to help keep spend aligned to approved budgets
• Maintain oversight of approved IT positions status open requisitions, onboarding progress, and skills / role mapping in coordination with HR, to support alignment between resourcing and approved headcount.

Qualifications

Qualifications:

• Bachelor’s degree in computer science, Computer Engineering or equivalent
• Master's degree is preferable.

Experience:

• 6 years of experience in IT PMO / Project delivery / Project coordination roles
• Certification in PMP certification / PRINCE2 certification preferred
• Proven experience in IT Capacity planning.

Knowledge and skills:

• Strong project coordination with leadership mindset (acting as a delivery anchor within IT)
• Excellent stakeholder management and cross-functional collaboration
• Strong proficiency in Excel (tracking, reporting) and PowerPoint (executive presentations) Hands-on experience with project management tools (preferably Monday.com)
• Working knowledge of IT infrastructure, applications, and enterprise systems
• Familiarity with ITSM tools (e.g., ServiceDesk Plus or similar)
• Strong experience in IT Capacity Management (timesheets, utilization, capacity planning)

At Emirates Flight Catering (EKFC), our people are at the heart of everything we do. As one of the world’s largest catering and hospitality services providers, we deliver excellence at scale—supporting airlines, hospitality brands, and global events every day. Our success is driven by the passion, professionalism, and commitment of our teams.

Why Work With Us

At EKFC, your role matters. Whether you work in operations, engineering, corporate services, or support functions, you contribute to delivering safe, reliable, and high‑quality services every single day.

You’ll be part of:

• A globally recognised organisation within the Emirates Group ecosystem
• A diverse, multicultural workforce united by shared standards and values
• A fast‑paced, operational environment where responsibility and professionalism matter
• A workplace that values integrity, accountability, and continuous improvement

Life at EKFC

What you can expect:

• Collaborative and approachable leadership
• A diverse, multicultural team
• Open communication and transparency

We offer a competitive benefits package designed to support your well-being:

• Competitive salary and benefits
• Two duty meals provided at EKFC
• Health and wellness coverage
• Paid time off and public holidays
• Performance‑based annual bonus and salary review opportunities, subject to eligibility and company policy
• Recognition for achievements and commitment, including monetary NAJM Awards (Appreciation, Bronze, Silver & Gold levels)
• Learning and development support
• Team events and engagement activities

(Benefits may vary by role and location.)

Our Recruitment Journey

Our recruitment process is designed to be transparent and respectful:

• Application review
• Initial interview or assessment
• Technical Interview & Case Study presentation
• Employment Contract

We aim to keep candidates informed every step of the way.

(The recruitment and interview process may vary depending on the role.)