IT Specialist Associate

Banka Intesa Sanpaolo d. d.; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Intesa Sanpaolo is seeking an ICT specialist to serve as the primary point of contact for branch IT management. You will ensure the branch ICT environment is functioning, secure, and resilient, coordinating with Head Office ICT and local teams to maintain availability and performance.

You will support critical AS400 procedures, DR/BCP initiatives, access management, and regulatory inspections while contributing to ICT project delivery at the branch level.

Qualifications

• 3-5 years of experience in the role.
• University degree from a related discipline.
• Good command of English.
• Good command of MS Office applications.

Responsibilities

• Manage and maintain the branch ICT environment and ensure availability and performance of hardware and software systems.
• Coordinate with Head Office ICT teams for escalation and resolution; provide 1st level troubleshooting.
• Support branch ICT projects including DR/BCP planning, testing, and alignment with Group policies and regulatory expectations.
• Ensure compliance with internal ICT security standards and support audits and regulatory inspections.

Skills

English proficiency

Education

Bachelor's degree in a related discipline

Job description

Job Description:

Overview

The role serves as the primary ICT point of contact at branch level and performs locally delegated IT management responsibilities, in close coordination with other Intesa Sanpaolo IT personnel in the UAE and relevant Head Office ICT functions. You will ensure the effective functioning, availability, security, and resilience of all branch ICT systems and infrastructure.

What youll be doing

• Ensure the update, maintenance, and proper functioning of the branch ICT environment.
• Supervise the availability and performance of hardware and software systems to ensure uninterrupted service to users.
• Support all branch critical AS400 procedures (SIRE, Safewatch, Swift Alliance).
• Provide 1st level troubleshooting and liaise with Head Office ICT departments for escalation and resolution.
• Support and locally coordinate ICT projects for the branch, including primary and secondary (DR) sites.
• Support the setup, maintenance, and management of Business Continuity and Disaster Recovery plans.
• Coordinate ICT-related BCP/DR testing activities and ensure alignment with Group policies and regulatory expectations.
• Manage and grant application access.
• Ensure compliance with internal ICT security standards and support audits and regulatory inspections.
• Provide ICT support for business activities, including videoconferencing and telecommunication services.

Who we are looking for

If you want to turn your passion into a career and you have the following characteristics, we are waiting for you:

• 3-5 years of experience in the role
• University degree from a related discipline
• Good command of English
• Good command of MS Office applications

About us

We are the leading banking group in Italy and one of the Top Tier in Europe. Join us and be part of our successful story!

With over 20 million customers in Italy and abroad, we are a true engine of sustainable growth, with a strong commitment to the environment and a tangible impact on society. People are our driving force. We take care of them and foster an inclusive culture where everyone feels valued and empowered.

The IMI Corporate & Investment Banking Division is a global partner for Corporate, Public Finance and Financial Institutions clients. Committed to supporting the economy in the countries in which it operates, it stands out for its historical presence in financial markets and its extensive and innovative offer.

Join an international and innovative Group.

Dont wait for the future, choose it!

#sharingfuture

We guarantee an inclusive and equal environment. We will consider all applicants regardless of race, religion, sexual orientation, gender identity, marital status, national origin, age, disability, or any other protected category in compliance to D.lgs. 198/2006, 215/03 and 216/03.

For the evaluation of the application, the data will be processed by Intesa Sanpaolo S.p.A.as Data Controller. We invite you to review the dedicated Privacy Information Notice for more details.

Requirements: