IT Service Desk Specialist

Mediclinic International; Abu Dhabi; Sur place; AED 78 000 - 123 000; Plein temps

Résumé du poste

Mediclinic International in Abu Dhabi is seeking an ICT Support Service Desk analyst to provide first line assistance for hardware and software issues. You will diagnose, document, and resolve incidents and requests using Cherwell, and escalate when necessary.

The role requires a Bachelor Degree in Computer Science or ICT, ITIL v3 Foundations (advantage), and at least one year in ICT support. On-site work in the UAE with strong customer service and documentation skills.

Qualifications

• Able to complete the necessary documentation.
• First line hardware and software technical problem solving skills.
• Client service and related management principles.
• IT service management tool.
• ITIL Service Management based skillset for Incident, Change, Problem and Request management.

Responsabilités

• Provide first line ICT support via service desk or onsite.
• Identify and classify requests through diagnostic techniques (Cherwell).
• Determine best solution based on issue details.
• Escalate unresolved issues to next level promptly to minimise business impact.
• Maintain service records and resolution in the ITSM tool.

Connaissances

Documentation

Hardware & Software support

Client service

IT service management tool

ITIL Incident/Change/Problem/Request

Formation

Bachelor Degree in Computer Science or ICT

Description du poste

Mediclinic International in Abu Dhabi is seeking an ICT Support Service Desk analyst to provide first line assistance for hardware and software issues. You will diagnose, document, and resolve incidents and requests using Cherwell, and escalate when necessary.

The role requires a Bachelor Degree in Computer Science or ICT, ITIL v3 Foundations (advantage), and at least one year in ICT support. On-site work in the UAE with strong customer service and documentation skills.