IT Service Desk Technician - First-Line Support

Mediclinic; Abu Dhabi; Sur place; AED 60 000 - 96 000; Plein temps

Résumé du poste

Mediclinic Corporate Office Abu Dhabi is seeking a First Line ICT Support professional to resolve technical problems at the service desk or onsite at the business unit level. You will classify requests using diagnostic techniques, determine effective solutions, and escalate when needed to minimise business impact.

The role requires a Bachelor degree in Computer Science or ICT, ITIL v3 Foundations certification preferred, and at least 1 year of ICT support experience.

Qualifications

• Bachelor degree in Computer Science or ICT (or equivalent) is required.
• ITIL v3 Foundations certification is a plus.

Responsabilités

• Identify and classify requests through diagnostic techniques and Cherwell.
• Determine the best solution based on issue details provided by customers.
• Direct unresolved issues to next level of support to minimise business impact.
• Maintain service records and their resolution in the IT service management tool.

Connaissances

Documentation

Troubleshooting (hardware & software)

Customer service

ITSM tool

ITIL incident/change/problem/request

Formation

Bachelor Degree in Computer Science or ICT

ITIL v3 Foundations certification

Outils

Cherwell

Description du poste

Mediclinic Corporate Office Abu Dhabi is seeking a First Line ICT Support professional to resolve technical problems at the service desk or onsite at the business unit level. You will classify requests using diagnostic techniques, determine effective solutions, and escalate when needed to minimise business impact.

The role requires a Bachelor degree in Computer Science or ICT, ITIL v3 Foundations certification preferred, and at least 1 year of ICT support experience.