IT Support Specialist Mediclinic IT 08:52

AimGulf; United Arab Emirates; Sur place; AED 42 000 - 66 000; Plein temps

Résumé du poste

AimGulf in the United Arab Emirates seeks a first line ICT support specialist to resolve technical problems at the service desk or onsite at business units. You will diagnose issues, classify requests, and provide quick, effective solutions to minimize downtime.

You will work with Cherwell ITSM and collaborate with IT teams to ensure accurate documentation and timely escalation when needed. This role requires at least 1 year of ICT support experience and a relevant degree, with ITIL Foundation

Qualifications

• Bachelor degree in Computer Science or ICT; ITIL v3 Foundations is a plus.
• Minimum 1 year ICT support experience.
• Strong documentation and customer service skills.
• Familiarity with ITSM tools and incident management.

Responsabilités

• Identify and classify requests through diagnostic questions (Cherwell).
• Determine the best solution based on customer details.
• Escalate unresolved issues to the next level of support promptly.
• Maintain service records and resolutions in the ITSM tool.

Connaissances

First line support

Customer service

Documentation

ICT troubleshooting

Formation

Bachelor's degree in Computer Science or ICT

ITIL v3 Foundations certification (advantage)

Outils

Cherwell ITSM

Description du poste

To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems.

Key Responsibilities:

• Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business
• Maintain service records and their resolution in the IT Service Management tool

Experience Required:

At least 1 years’ experience in an ICT support service environment

Education Qualifications:

Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution; Certification in ITIL v3 Foundations will be an advantage

Skills Required:

• Able to complete the necessary documentation
• First line hardware and software technical problem solving skills
• Client service and related management principles
• IT service management tool
• ITIL Service Management based skillset for Incident, Change, Problem and Request management

Employment / Job Type:

Full Time

Nationality:

UAE National (Emiratisation)

About the Company:

A private healthcare group operating hospitals, day case centres and clinics in the UAE as part of an international network. Services span emergency care, surgery, maternity, oncology, cardiology and outpatient specialties, delivered by multidisciplinary medical and nursing teams.

Company Industry:

Healthcare

Department / Functional Area:

IT

Closing Date:

Not mentioned (apply as soon as possible)