IT Service Delivery Specialist

Miral Experiences; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

Miral Experiences in Abu Dhabi seeks an IT Digital Support Specialist responsible for delivering IT services across the organization, working with internal teams and stakeholders to maintain high service standards, manage incidents and requests, support IT operations, and drive service improvements.

This role suits a proactive IT professional who thrives in a fast-paced environment, enjoys solving technical challenges, and provides excellent customer service.

Qualifications

• Bachelor's degree in IT, computer science, or related field.
• ITIL certification required.
• CCNA certification required.
• Microsoft Certified Professional (MCP) preferred.

Responsibilities

• Coordinate IT operations and service delivery with internal teams.
• Manage IT incidents and service requests per SLAs.
• Maintain accurate documentation for supported systems and services.
• Troubleshoot and resolve system and service-related issues.
• Provide feedback to management for service improvement.
• Lead communication for Level 1 support across departments.

Skills

ITIL

CCNA

MCP

MS OS & Apps

ServiceNow

Communication

Documentation

Education

Bachelor's Degree in IT/CS

Tools

ServiceNow

Job description

Miral Experiences in Abu Dhabi seeks an IT Digital Support Specialist responsible for delivering IT services across the organization, working with internal teams and stakeholders to maintain high service standards, manage incidents and requests, support IT operations, and drive service improvements.

This role suits a proactive IT professional who thrives in a fast-paced environment, enjoys solving technical challenges, and provides excellent customer service.