Digital Support Specialist

Maseera; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Miral Experiences in Abu Dhabi is seeking an IT Digital Support Specialist to ensure the effective delivery of IT services, collaborating with internal teams and business stakeholders to maintain high service standards and resolve incidents.

The role focuses on incident and request management, IT operations support, and driving continuous improvement in a fast-paced environment while delivering excellent customer service.

Responsibilities

• Ensure effective delivery of IT services across the organization.
• Manage incidents and requests, maintaining high service standards.
• Support IT operations and drive continuous service improvement initiatives.

Job description

Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World Yas Island AbuDhabi, SeaWorld Yas Island Abu Dhabi, CLYMB Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role

As an IT Digital Support Specialist, you will be responsible for ensuring the effective delivery of IT services across the organization. You will work closely with internal teams and business stakeholders to maintain high service standards, manage incidents and requests, support IT operations, and drive continuous service improvement initiatives.

This role is ideal for a proactive IT professional who thrives in a fast-paced environment and enjoys solving technical challenges while providing excellent customer service.