IT Operations Leader – Projects & Support Delivery

Star Services LLC; Abu Dhabi; On-site; AED 223,200 - 334,800; Full time

Job summary

A leading IT management firm is seeking an experienced Operations Manager to oversee and optimize IT operations in Abu Dhabi. The candidate will manage the Support Services and Project Department, ensuring efficient service delivery while driving continuous improvements. Strong leadership, project management skills, and a solid background in IT operations are essential for this role. The position offers the opportunity to make strategic impacts on operational processes while fostering team growth and excellence.

Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field.
• Proven experience in IT operations management.
• Strong leadership and interpersonal skills.

Responsibilities

• Oversee daily IT operations ensuring reliability and security.
• Manage the Support Service Department and client escalations.
• Collaborate with senior management to align IT operations.

Skills

Leadership

Project Management

Problem-solving

Decision-making

Organizational skills

Interpersonal skills

Education

Bachelor's degree in information technology or Computer Science

Tools

ITIL Certification

Job description

A leading IT management firm is seeking an experienced Operations Manager to oversee and optimize IT operations in Abu Dhabi. The candidate will manage the Support Services and Project Department, ensuring efficient service delivery while driving continuous improvements. Strong leadership, project management skills, and a solid background in IT operations are essential for this role. The position offers the opportunity to make strategic impacts on operational processes while fostering team growth and excellence.