IT Operations & Cloud Services Coordinator

Al Tayer Group; Dubai; On-site; AED 67,000 - 123,000; Full time

Job summary

Al Tayer Group in Dubai seeks an IT Operations Support professional to execute IT operations tasks, maintain documentation, and serve as custodian of the department's repository and configuration DB. You will coordinate with business, IT teams and suppliers, assist with policy reviews, install and configure IT infrastructure, monitor incidents, generate daily reports, and provide Go Live support.

The role requires 0–2 years in IT, knowledge of Windows/Mac/Linux, and cloud platforms.

Qualifications

• Diploma or degree in Computer Science from a recognized university.
• ITIL certification is preferred or required.

Responsibilities

• Support IT Shared Services and Systems tasks and custodian to central team docs.
• Assist with policy review and configuration into end user compute systems.
• Coordinate end-to-end with business, IT teams and suppliers on goals.
• Support critical incident handling for priority incidents or service requests.
• Create PowerPoint and Excel reports for day-to-day ops needs.
• Assist in hardware/application requirements and facilitate acquisition of approved tech.
• Monitor progress against plans and coordinate with teams to take corrective action.
• Assist hardware configuration and testing with IT teams and stakeholders.
• Carry out hardware installations and provide go-live support for smooth ops.
• Provide periodic reports on operations and high-priority issues.
• Provide system configuration, administration and management for allocated ATG Systems.

Skills

Coordination

Documentation

Reporting

Incident handling

MS Office reports

Cloud platforms knowledge

Education

Diploma/Degree in Computer Science

ITIL Certification

Tools

Windows

Mac

Linux

Office365

Google Cloud

AWS

Azure

Networking basics

Servers

Job description

Al Tayer Group in Dubai seeks an IT Operations Support professional to execute IT operations tasks, maintain documentation, and serve as custodian of the department's repository and configuration DB. You will coordinate with business, IT teams and suppliers, assist with policy reviews, install and configure IT infrastructure, monitor incidents, generate daily reports, and provide Go Live support.

The role requires 0–2 years in IT, knowledge of Windows/Mac/Linux, and cloud platforms.