IT Operations & Asset Coordinator

Khidmah; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Khidmah in the United Arab Emirates seeks an IT Operations & Service Coordinator to provide administrative and coordination support for the IT function, manage documentation, track assets and service requests, and facilitate communication between users, vendors, and technical teams.

You will oversee day-to-day IT operations, asset inventory, user account administration, procurement coordination, vendor engagement, and adherence to IT policies and security guidelines to help ensure reliable

Responsibilities

• Coordinate and monitor daily IT support activities to ensure timely service delivery.
• Log, track, and follow up on service requests and incidents until closure.
• Escalate unresolved issues to the appropriate IT personnel in a timely manner.
• Support onboarding and offboarding activities, including system access requests and deactivation.
• Assist in managing user accounts, permissions, and access rights in line with company policies.
• Communicate updates and resolutions to end users professionally and promptly.
• Maintain and update records of IT assets, including hardware, software, and licenses.
• Track asset allocation, movement, and lifecycle to ensure accountability and accuracy.
• Conduct periodic inventory checks and support audit requirements.
• Maintain organized IT documentation, including policies, procedures, and logs.
• Ensure proper version control and secure storage of all IT-related records.
• Prepare reports and summaries on IT activities, assets, and service performance.
• Assist in IT procurement processes, including raising requests, tracking approvals, and coordinating deliveries.
• Liaise with vendors for quotations, maintenance services, and support agreements.
• Monitor vendor performance and ensure timely service delivery as per agreements.
• Ensure adherence to IT policies, cybersecurity guidelines.
• Support internal and external audits by providing required documentation and data.
• Identify opportunities to improve administrative processes and enhance efficiency.
• Schedule meetings, maintain IT calendars, and coordinate internal communications.
• Support IT projects through tracking tasks, updating documentation, and coordinating stakeholders.
• Perform any additional duties as assigned to support business and IT operational needs.
• In addition to all job specific responsibilities, all employees are required to adhere to Khidmah HSE policies and ensure compliance with updates.
• Comply with Khidmah Information Security Policies and report security incidents as required.

Job description

Khidmah in the United Arab Emirates seeks an IT Operations & Service Coordinator to provide administrative and coordination support for the IT function, manage documentation, track assets and service requests, and facilitate communication between users, vendors, and technical teams.

You will oversee day-to-day IT operations, asset inventory, user account administration, procurement coordination, vendor engagement, and adherence to IT policies and security guidelines to help ensure reliable