IT HelpDesk Coordinator & Asset Manager

American University of Ras Al Khaimah; Ras Al Khaimah; On-site; AED 120,000 - 180,000; Full time

Job summary

The American University of Ras Al Khaimah (AURAK) is seeking an IT Coordinator to join the Office of Information Technology. You will liaise with end-users and oversee daily IT operations to ensure reliable hardware, software, and network services.

Key duties include running the IT HelpDesk, logging and routing tickets, maintaining asset inventories and licenses, assisting with procurement, and helping to improve IT processes while upholding university policies and confidentiality.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent.
• 1–2 years of IT support, HelpDesk, or related IT operations.
• Solid knowledge of Windows and macOS and basic networking.
• Understanding of IT asset management, licenses, and documentation.
• Customer-focused with strong communication skills.

Responsibilities

• Manage the IT HelpDesk and ticketing system, ensuring tickets are logged, assigned, tracked, and closed.
• Provide direct technical assistance to end-users (faculty, staff, students) as needed.
• Maintain accurate IT asset inventory, licenses, and warranties.
• Support procurement requirements and IT documentation efforts.
• Assist in developing knowledge base articles and self-service resources.

Skills

Windows

macOS

Networking basics

IT HelpDesk

Documentation

Customer service

Communication

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Ticketing systems

IT asset management tools

Job description

The American University of Ras Al Khaimah (AURAK) is seeking an IT Coordinator to join the Office of Information Technology. You will liaise with end-users and oversee daily IT operations to ensure reliable hardware, software, and network services.

Key duties include running the IT HelpDesk, logging and routing tickets, maintaining asset inventories and licenses, assisting with procurement, and helping to improve IT processes while upholding university policies and confidentiality.