IT HelpDesk Coordinator

Aurak; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Job summary

The American University of Ras Al Khaimah (AURAK) is seeking a capable IT Coordinator to join the Office of Information Technology. The role acts as a critical liaison between IT services and university users, overseeing daily IT operations and ensuring prompt responses to technical requests.

You will manage the IT HelpDesk, maintain asset records, monitor licenses, and contribute to process improvements. Strong English, organizational skills, and 1–2 years in IT support are essential for

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or an equivalent discipline.
• ITIL Foundation certification desirable.
• CompTIA A+ certification desirable.
• 1–2 years of IT support, HelpDesk management, or related IT operations.

Responsibilities

• Manage the IT HelpDesk ticketing system and ensure timely resolution of requests.
• Log and track IT requests and incidents in the ticketing system.
• Provide direct technical assistance to university end-users.
• Maintain IT documentation, licenses, and asset records.
• Support procurement, purchasing, and IT administrative functions.
• Develop and publish self-service knowledge articles and guides.

Skills

Windows OS

macOS

IT support

Customer service

Teamwork

Time management

Problem solving

Education

Bachelor’s degree in Computer Science or IT

ITIL Foundation

CompTIA A+

Tools

IT ticketing systems

IT asset management

Office productivity tools

Job description

The American University of Ras Al Khaimah (AURAK) is seeking a capable IT Coordinator to join the Office of Information Technology. The role acts as a critical liaison between IT services and university users, overseeing daily IT operations and ensuring prompt responses to technical requests.

You will manage the IT HelpDesk, maintain asset records, monitor licenses, and contribute to process improvements. Strong English, organizational skills, and 1–2 years in IT support are essential for