IT Support Engineer

Alhaktur; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

Al Haktur IT Solutions in Dubai seeks an IT Support Engineer to troubleshoot hardware and software, assist users, and maintain computer systems for smooth day‑to‑day IT operations.

The role requires diagnosing OS/app problems, setting up user and email accounts, and supporting LAN/Wi‑Fi connectivity, with a focus on security practices and timely issue resolution.

Qualifications

• Bachelor's degree or diploma in Information Technology or related field preferred.
• Experience in IT support or technical support is advantageous.
• Strong hardware/software troubleshooting and Windows OS knowledge.
• Familiarity with networking concepts (TCP/IP, LAN, Wi‑Fi, DNS) and IT security basics.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Install, configure, and maintain desktop PCs, laptops, printers, and IT equipment.
• Diagnose OS, application, and connectivity problems and respond to requests.
• Set up user accounts, emails, permissions, and access rights.
• Monitor network connectivity and assist with LAN/Wi‑Fi issues.
• Escalate complex issues to senior engineers when needed.

Skills

Hardware troubleshooting

Software troubleshooting

Windows OS

Network basics

Customer service

Time management

Education

Bachelor's degree or diploma in IT

Tools

Microsoft 365

Windows Server

Active Directory

Remote desktop tools / IT ticketing systems

Job description

Al Haktur IT Solutions operates in the technology sector, where reliable IT infrastructure and effective technical support are essential for business operations. The IT Support Engineer position in Dubai is suitable for a technically skilled professional who can troubleshoot hardware and software issues, assist users, maintain computer systems, and ensure smooth day-to-day IT operations.

Key Responsibilities

• Provide technical support to employees and customers for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
• Diagnose and troubleshoot operating system, application, and connectivity problems.
• Respond to IT support requests through phone, email, remote assistance, or in-person visits.
• Set up user accounts, email accounts, permissions, and access rights.
• Assist with the installation, configuration, and maintenance of Windows operating systems and business applications.
• Monitor network connectivity and help resolve LAN, Wi‑Fi, and internet-related issues.
• Perform routine system updates, software upgrades, and security patch installations.
• Maintain IT asset records, equipment inventories, and technical documentation.
• Support data backup procedures and assist with basic data recovery activities when required.
• Identify recurring technical problems and recommend suitable solutions.
• Escalate complex technical issues to senior engineers or relevant service providers.
• Assist with server maintenance, network devices, and IT infrastructure when required.
• Follow company IT security policies and help protect systems against unauthorized access.
• Provide basic technical guidance and training to users on IT systems and applications.
• Ensure IT support requests are documented and resolved within the expected timeframe.

Requirements and Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, Computer Engineering, or a related field is preferred.
• Previous experience in IT support, technical support, or a similar position is an advantage.
• Good knowledge of computer hardware, software installation, and troubleshooting.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Basic understanding of networking concepts, including TCP/IP, LAN, Wi‑Fi, and DNS.
• Knowledge of printers, scanners, routers, switches, and other IT peripherals.
• Familiarity with user account management and access control procedures.
• Basic understanding of antivirus software, firewalls, and IT security practices.
• Strong analytical and problem-solving abilities.
• Good communication and customer service skills.
• Ability to explain technical issues in simple language to non-technical users.
• Strong time management skills and the ability to handle multiple support requests.
• Willingness to learn new technologies and keep technical knowledge up to date.

Preferred Technical Skills

• Experience with Microsoft 365, Windows Server, and Active Directory.
• Knowledge of remote desktop support tools and IT ticketing systems.
• Familiarity with network troubleshooting and basic server administration.
• Understanding of data backup, cybersecurity, and system maintenance procedures.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are an advantage.

Conclusion

The IT Support Engineer position at Al Haktur IT Solutions in Dubai offers an opportunity for a technology-focused professional to contribute to reliable IT operations and user support. Candidates with practical troubleshooting experience, strong technical knowledge, and a customer-oriented approach may be well suited to this role. Applicants should highlight their technical qualifications, relevant experience, and ability to resolve IT issues efficiently.