IT Field Support Engineer: End-User Care & Asset Onboarding

Coforge Limited

Abu Dhabi

On-site

AED 167,000 - 257,000

Full time

3 days ago

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Job summary

Coforge Limited in the United Arab Emirates (Abu Dhabi) is seeking an on-site IT support specialist to manage imaging, AD joining, SCCM onboarding, and application installation for Windows devices. You will deliver hands-on support for end-user hardware such as docking stations, monitors, printers, laptops and desktops, and perform asset handovers and audits.

Key duties include meeting room support, FIDS display maintenance, MDM device troubleshooting, and coordination with Data Centre teams to

Responsibilities

Perform reimaging and Windows-based maintenance of endpoints.
AD joining, SCCM onboarding, and application installation for Windows laptops/desktops.
Provide on-site end-user support for devices including docking stations, monitors, printers, laptops, desktops, and performance issues.
Manage IT asset handover to new users and asset collection from resigned employees.
Conduct physical asset verification and audits as directed by Asset Management.
Revisit users to complete SCCM onboarding after Data Centre notifications.
Support meeting room setups and resolve display/Teams connectivity issues.
Support Flight Information Display Systems (FIDS) with installation, relocation and maintenance of 43, 55, and 85 inch displays.
Troubleshoot and support MDM enrolled devices, including Company Portal and policy sync with Data Centre.
Assist with office moves by disconnecting, relocating and reconnecting PCs and peripherals.
Replace printer consumables including toner cartridges and ribbons.
Coordinate with infrastructure, data centre, and support teams to resolve hardware and software issues.