IT Executive

Shan Foods; Sharjah; On-site; AED 60,000 - 85,000; Full time

Job summary

Shan Foods UAE is seeking an IT Helpdesk Technician to deliver Tier 1–2 support for hardware, software, and remote issues. You will deploy workstations, install OS, patch systems, and manage AD/Microsoft 365 user access.

Responsibilities include overseeing LAN/WAN networks, backups, disaster recovery, asset management, onboarding/offboarding, and vendor coordination to meet SLAs.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related discipline.
• 3–5 years in IT Helpdesk, Tech Support, or System Administration.
• Strong hardware/software troubleshooting and Windows/Mac deployment.
• Hands-on experience with Active Directory, Microsoft 365, and user access management.
• Solid grasp of core networking (LAN/WAN, Wi‑Fi, VPNs, TCP/IP, DNS).
• Experience with system backups, disaster recovery, and IT asset management.
• Proven background in vendor management, hardware procurement, and SLA monitoring.
• Excellent problem-solving, communication, and user support skills.

Responsibilities

• Provide Tier 1 & 2 hardware, software, and remote technical support to minimize end-user downtime.
• Handle workstation deployment, configuration, OS installations (Windows/Mac), and software patching.
• Manage helpdesk ticketing queues to ensure prompt resolution and clear user communication.
• Support daily network operations, including LAN/WAN, Wi‑Fi, routers, switches, and firewalls.
• Manage user accounts, access controls, and security policies via Active Directory / Microsoft 365.
• Execute regular system backups, monitor data integrity, and support disaster recovery plans.
• Maintain an accurate inventory of corporate IT hardware, peripherals, digital assets, and software licenses.
• Oversee IT onboarding and offboarding procedures for hardware setup and account provisioning.
• Liaise with third-party IT vendors, ISPs, and suppliers to manage equipment repair and procurement.
• Monitor vendor performance against SLAs to ensure high-quality service delivery.

Skills

Windows deployment

Mac deployment

Active Directory

Microsoft 365

User access management

Networking (LAN/WAN)

Backups & DR

IT asset management

Vendor management

SLA monitoring

Troubleshooting

Communication

Customer support

Education

Bachelor’s degree in Computer Science/IT

Tools

Windows Server

MacOS deployment tooling

Backup software

VPNs

DNS/TCP-IP

Active Directory tooling

Job description

• Provide Tier 1 & 2 hardware, software, and remote technical support to minimize end-user downtime.

• Handle workstation deployment, configuration, OS installations (Windows/Mac), and software patching.

• Manage helpdesk ticketing queues to ensure prompt resolution and clear user communication.

• Support daily network operations, including LAN/WAN, Wi-Fi, routers, switches, and firewalls.

• Manage user accounts, access controls, and security policies via Active Directory / Microsoft 365.

• Execute regular system backups, monitor data integrity, and support disaster recovery plans.

• Maintain an accurate inventory of corporate IT hardware, peripherals, digital assets, and software licenses.

• Oversee IT onboarding and offboarding procedures for hardware setup and account provisioning.

• Liaise with third-party IT vendors, ISPs, and suppliers to manage equipment repair and procurement.

• Monitor vendor performance against SLAs to ensure high-quality service delivery.

Desired Candidate Profile

• Bachelor’s degree in Computer Science, IT, or a related discipline.

• 3–5 years of experience in IT Helpdesk, Tech Support, or System Administration.

• Strong expertise in hardware/software troubleshooting and Windows/Mac deployment.

• Hands-on experience with Active Directory, Microsoft 365, and user access management.

• Solid grasp of core networking (LAN/WAN, Wi-Fi, VPNs, TCP/IP, DNS).

• Experience with system backups, disaster recovery, and IT asset management.

• Proven background in vendor management, hardware procurement, and SLA monitoring.

• Excellent problem-solving, communication, and user support skills.