IT Administrator

ELVAYA TRAVEL & TOURISM; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

ELVAYA TRAVEL & TOURISM is seeking an IT Administrator to maintain our Microsoft 365 tenant, secure domain management, and support travel systems integration in a fast-paced environment.

The role emphasizes hands-on admin of GDS platforms (Amadeus, Sabre), network monitoring, backups, and incident response, with growing responsibilities in cybersecurity and IT compliance. Dubai‑based on-site work with a dynamic team.

Qualifications

• 3–5 years hands‑on IT Administrator or Senior IT Support experience.
• Strong Microsoft 365, DNS (MX, SPF, DKIM, DMARC) and domain maintenance.
• Knowledge of TCP/IP, LAN/WAN, Firewalls, VPNs and cybersecurity basics.
• Familiarity with Amadeus, Sabre (GDS) and travel ERP/booking systems.
• Bachelor's degree in CS/IT/Systems Engineering.

Responsibilities

• Administer and maintain Microsoft 365 tenant services (Exchange Online, Teams, SharePoint, OneDrive, Entra ID).
• Manage domain portfolios, DNS, SSL certificates, and hosting transfers across registrars.
• Monitor network infrastructure, backups, DR drills, and business continuity plans.
• Provide Tier 1–2 technical support, onboard/offboard staff, and manage devices.

Skills

Microsoft 365 administration

DNS management

TCP/IP

VPNs

Firewalls

GDS platforms

Travel ERP/booking systems

English communication

Education

Bachelor's degree in Computer Science / IT / Systems Engineering

Tools

Microsoft 365 admin tools

Azure AD / Entra ID

ERP/booking systems

Job description

System Administration & Cloud Services

• Administer and maintain Microsoft 365 tenant services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID (Azure AD).
• Manage domain portfolios, DNS settings, SSL certificates, and web hosting transfers across registrars (e.g., PDR, GoDaddy, Bluehost).
• Monitor and maintain company network infrastructure, including routers, firewalls, VPNs, switches, and Wi-Fi access points.
• Perform regular system backups, disaster recovery drills, and maintain business continuity plans.

Travel & Tourism Systems Integration

• Maintain and support travel-specific software, global distribution systems (GDS like Amadeus, Sabre, or Galileo), and online booking engines (OBEs).
• Coordinate with third-party software vendors, payment gateway providers, and IT service providers to resolve technical issues quickly.
• Ensure seamless API connectivity and data flow between frontend tourism portals, CRM systems, and backend accounting modules.

Cybersecurity & IT Compliance

• Implement and enforce strict cybersecurity policies, multi-factor authentication (MFA), endpoint protection, and spam/phishing filters.
• Manage WHOIS privacy, domain locks, and theft protection mechanisms to prevent unauthorized service disruptions or security breaches.
• Oversee data protection compliance, ensuring customer booking details and payment transactions remain secure and confidential.

Technical Support & Operations

• Provide Tier 1 & 2 technical support for hardware, software, printing, and networking issues for all staff members.
• Manage hardware lifecycle, including procurement, deployment, inventory tracking, and maintenance of laptops, desktops, and peripheral devices.
• Onboard and offboard employees, managing user permissions, email account provisioning, and device setups.

Desired Candidate Profile

1. Experience: Minimum 3–5 years of hands‑on experience as an IT Administrator, System Administrator, or Senior IT Support Specialist, preferably within the Travel & Tourism or hospitality sector.
2. Technical Skills:
   • Strong expertise in Microsoft 365 administration, DNS management (MX, SPF, DKIM, DMARC), and domain maintenance.
   • Practical knowledge of network configuration (TCP/IP, LAN/WAN, Firewalls, VPNs) and cybersecurity fundamentals.
   • Familiarity with GDS platforms (Amadeus, Sabre) and travel agency ERP/booking systems.
3. Education: Bachelor’s degree in Computer Science, Information Technology, System Engineering, or a related field.
4. Certifications (Preferred): Microsoft Certified: Systems Administrator / Azure Fundamentals, CCNA, or CompTIA Security+.
5. Key Competencies:
   • Excellent troubleshooting, analytical, and problem‑solving skills.
   • Strong communication skills in English (Arabic is a plus).
   • Ability to handle urgent technical incidents with minimal downtime in a fast‑paced environment.