IPTV & IGW Monitoring Engineer (24/7)

Emirates Integrated Telecommunications Company PJSC (EITC); Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Emirates Integrated Telecommunications Company PJSC seeks a telecom professional to manage IPTV headend and middleware networks. You will lead incident resolution, perform first‑level troubleshooting, and monitor KPI performance around the clock in a high‑demand environment.

Qualification requires a Bachelor in Telecommunication Engineering and 3–5 years of telecom experience in IGW, SBC, and IPTV domains. The role emphasizes collaboration with partners and clear incident reporting.

Qualifications

• Bachelor degree in Telecommunication Engineering or related field.
• 3–5 years of telecom experience across IPTV, IGW, and related networks.
• Strong troubleshooting, incident handling, and documentation skills.

Responsibilities

• Handle daily Incidents/TTs per operation policies.
• Lead operation and maintenance of IPTV Headend and Middleware networks.
• Provide first-level support and monitoring; update leads with progress.
• Maintain relationships with internal and external partners until resolution.
• Monitor KPI performance 24/7 and ensure alignment with standards.
• Prepare technical reports and day-to-day operation documentation.

Skills

Programming & automation

Agile methodologies

24x7 operations

SIP protocol knowledge

Troubleshooting & incident management

Team coordination

Education

Bachelor's degree in Telecommunication Engineering

Tools

Nokia & Huawei ATCA IGW

SBC & U2000

NetAct

IPTV Headend & Middleware

Job description

Emirates Integrated Telecommunications Company PJSC seeks a telecom professional to manage IPTV headend and middleware networks. You will lead incident resolution, perform first‑level troubleshooting, and monitor KPI performance around the clock in a high‑demand environment.

Qualification requires a Bachelor in Telecommunication Engineering and 3–5 years of telecom experience in IGW, SBC, and IPTV domains. The role emphasizes collaboration with partners and clear incident reporting.