Intern – IT Operations - Jumeirah Group Corporate

Alamein International; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading luxury hospitality firm is seeking an Intern – IT Operations to provide technical support and assist in managing IT operations. The ideal candidate should be pursuing a degree in IT or a related field and have a basic understanding of IT hardware and software. This position offers a supportive work environment and competitive tax-free salary in UAE Dirhams, with various benefits including accommodation and healthcare.

Benefits

Colleague discounts on food and beverage

Company-provided shared accommodation

Comprehensive healthcare and life insurance coverage

Qualifications

• Basic understanding of IT hardware and software.
• Familiarity with IT support tools.
• Ability to provide help desk assistance.

Responsibilities

• Provide technical support to employees.
• Assist in managing user accounts and permissions.
• Collaborate with IT to maintain inventory of assets.

Skills

Technical support

Problem-solving

Customer-focused

Education

Pursuing a degree in IT or related field

Tools

Active Directory

Microsoft Office Suite

Job description

Overview

About Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah opened the iconic Burj Al Arab and has since become known for its beachfront resorts, city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and distinctive, purposeful experiences for discerning travellers.

Job Description

An exciting opportunity has arisen for Intern – IT Operations in Jumeirah Group Corporate.

Responsibilities

• Provide Technical Support and Help Desk assistance to employees, addressing hardware and software issues, and resolving technical problems via various communication channels.
• Assist in Active Directory Reporting and Reconciliation, managing user accounts, permissions, and security settings.
• Collaborate with IT personnel to maintain an accurate inventory of hardware and software assets.
• Provide "Hands & Feet" support for the movement of IT assets.
• Participate in Support & Incident management following ITIL processes.

Qualifications

• Pursuing a degree in IT, Computer Science, or a related field.
• Basic understanding of IT hardware and software.
• Familiarity with Active Directory and IT support tools.
• Proficiency in Microsoft Office Suite.
• Problem-solving and troubleshooting skills.
• Customer-focused approach.

Benefits

• Supportive and inclusive work environment
• Colleague discounts on food and beverage
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Competitive tax-free salary paid in UAE Dirhams (AED)