Intern

Minor Hotels; Dubai; On-site; AED 20,000 - 31,000; Part time

Job summary

NH Collection Ibn Battuta Hotel in Dubai is seeking a Guest Services Agent Intern to join the front‑of‑house team. You will gain a comprehensive view of hotel front office operations, ensuring seamless check‑ins, personalized service, and memorable stays for global travelers.

The internship offers hands‑on experience alongside experienced hospitality professionals, with exposure to guest relations, reservations, and hospitality software systems.

Qualifications

• Currently pursuing or recently graduated with a hospitality-related degree.
• Excellent verbal and written English communication.
• Customer-focused mindset with a positive, professional attitude.

Responsibilities

• Guest Welcome & Registration: assist arrivals/departures and verify IDs and payments.
• Inquiry Handling: respond to questions about hotel amenities, hours and local sights.
• Problem Resolution: listen to feedback and resolve issues or escalate appropriately.
• System Management: learn PMS and update guest profiles and transactions.
• Cross-Department Collaboration: coordinate with Housekeeping, Concierge and Bell Services.
• Administrative Support: assist with billing audits, handovers and VIP welcome packs.

Skills

Guest communication

Customer service

Problem solving

Team player

Tech literacy

Flexible shifts

Education

Hospitality Management degree

Tourism

Business Administration

Job description

Job Location

NH Collection Ibn Battuta Hotel

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

We are seeking an enthusiastic, detail-oriented, and guest-focused Guest Services Agent Intern to join our front-of-house team. This internship is designed to give you a comprehensive, 360-degree understanding of hotel front office operations. Working alongside experienced hospitality professionals, you will be the first point of contact for our global travelers, ensuring they experience seamless check-ins, personalized service, and a memorable stay.

Key Responsibilities

• Guest Welcome & Registration: Assist with guest arrivals and departures, processing check-ins and check-outs efficiently while accurately verifying guest documentation and payment details.
• Inquiry Handling: Answer in-person, phone, and email inquiries regarding hotel amenities, operational hours, dining options, and local tourist attractions.
• Problem Resolution: Listen actively to guest feedback or complaints, taking immediate steps to resolve minor issues or escalating them to supervisors to maintain high satisfaction scores.
• System Management: Learn and utilize hospitality property management systems (PMS) to update guest profiles, manage room allocations, and process transactions.
• Cross-Department Collaboration: Work closely with Housekeeping, Concierge, and Bell Services teams to coordinate room readiness, luggage handling, and special guest requests.
• Administrative Support: Assist with billing audits, shift handovers, and preparing VIP welcome amenities or arrival packets.

Qualifications & Skills

• Education: Currently pursuing or recently graduated with a degree/diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• Communication: Excellent verbal and written English communication skills; knowledge of additional foreign languages is highly advantageous.
• Customer-Centric Mindset: A warm, energetic, and professional demeanor with a natural passion for helping people.
• Problem-Solving Ability: Strong adaptable thinking and a calm composure when working under high-occupancy or fast-paced situations.
• Tech-Savvy: Basic computer literacy; familiarity with Microsoft Office (Word, Excel) and an eagerness to learn professional hotel software.
• Flexibility: Willingness to work varied shift schedules, including mornings, evenings, weekends, and holidays, as required by hotel operations.

What You Will Learn

• Core fundamentals of front-office operations.
• Proficiency in industry-standard property management systems.
• Advanced guest relations techniques and cross-cultural communication skills.