Guest Service Agent

Al Mamzar Investments Co. LLC; Dubai Emirate; On-site; AED 67,000 - 112,000; Full time

Job summary

NH Collection Dubai is seeking a friendly Front Office / Guest Service associate to welcome guests, check in/out, handle payments, and provide information about facilities and local attractions. You will coordinate with housekeeping, reservations, and concierge to ensure guest requests are met with professional service.

The ideal candidate has previous hotel front office or guest service experience, excellent communication, fluency in English, strong computer skills, and flexibility to work

Qualifications

• Previous Front Office or Guest Service experience in a hotel is preferred.
• Excellent communication and interpersonal skills.
• Customer-focused with a positive and professional attitude.
• Good computer skills; knowledge of hotel PMS systems is an advantage.
• Ability to work flexible shifts, including weekends and public holidays.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle guest check-in and check-out efficiently.
• Process room assignments, payments, deposits, and guest accounts accurately.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Provide information about hotel facilities, services, restaurants, and local attractions.
• Coordinate with Housekeeping, Reservations, Concierge, and other departments to ensure guest requests are handled smoothly.
• Maintain accurate guest profiles and update information in the hotel system.
• Handle telephone calls, emails, and other guest communications when required.
• Promote hotel facilities, services, and upselling opportunities.
• Ensure guest complaints are handled appropriately and escalated when necessary.
• Maintain confidentiality of guest information and comply with hotel policies and procedures.
• Support the Front Office team in delivering an exceptional overall guest experience.

Skills

Front Office

Guest Service

Communication

Interpersonal Skills

Computer Skills

PMS Knowledge

Flexible Shifts

English Proficiency

Tools

PMS Systems

Job description

Job Location: NH Collection Dubai

The Palm NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments. We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary. To provide warm, professional, and personalized service to guests throughout their stay, ensuring a smooth arrival and departure experience while maintaining NH Collection service standards.

Key Responsibilities:

• Welcome and assist guests in a friendly and professional manner.
• Handle guest check-in and check-out efficiently.
• Process room assignments, payments, deposits, and guest accounts accurately.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Provide information about hotel facilities, services, restaurants, and local attractions.
• Coordinate with Housekeeping, Reservations, Concierge, and other departments to ensure guest requests are handled smoothly.
• Maintain accurate guest profiles and update information in the hotel system.
• Handle telephone calls, emails, and other guest communications when required.
• Promote hotel facilities, services, and upselling opportunities.
• Ensure guest complaints are handled appropriately and escalated when necessary.
• Maintain confidentiality of guest information and comply with hotel policies and procedures.
• Support the Front Office team in delivering an exceptional overall guest experience.

Qualifications & Experience:

Previous Front Office or Guest Service experience in a hotel is preferred. Excellent communication and interpersonal skills. Customer-focused with a positive and professional attitude. Good computer skills; knowledge of hotel PMS systems is an advantage. Ability to work flexible shifts, including weekends and public holidays. Fluent in English; additional languages are an advantage.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people. Explore more at Minor Hotels Career Minor Food Career Minor Lifestyle Career Minor & MINT Shared Service Career