Guest Services Agent

Minor International; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Minor International seeks a Guest Service Agent in Dubai to create a warm welcome and deliver personalized service throughout each guest’s stay. You will support daily Front Office operations, ensuring smooth arrivals and departures with NH Collection service excellence.

The role requires experience in front office, a hospitality qualification, and strong English communication. On-site shifts include nights and weekends in a multicultural team environment.

Qualifications

• Experience in front office or guest service in upscale or luxury hotel.
• Diploma or qualification in hospitality is advantageous.
• Proven ability to deliver personalized guest service.

Responsibilities

• Greet guests and manage check-in/check-out accurately and efficiently.
• Provide information on hotel facilities, services, promotions, and local attractions.
• Handle guest inquiries, requests, and concerns promptly and follow up for satisfaction.
• Coordinate with Housekeeping and other departments to prepare rooms.
• Maintain guest profiles and front office records in the PMS.
• Process payments and cashiering transactions per hotel procedures.
• Recognize loyalty members and address their benefits.
• Support upselling and promotion of hotel services to improve guest experience and revenue.
• Maintain clear shift handovers and communicate outstanding requests.
• Follow grooming, confidentiality, safety, and emergency procedures.

Skills

English proficiency

Guest service

Problem solving

Attention to detail

Payment handling

PMS familiarity

Teamwork

Shift flexibility

Education

Diploma in Hospitality

Tools

Opera PMS

Job description

Job Location:

Dubai, United Arab Emirates

Work Mode:

On-site

Date Posted:

13 October 2026

Job Reference/ID:

JR115612

Job Description / Role:

As a Guest Service Agent, you will create a warm welcome and deliver thoughtful, personalized service throughout each guest’s stay. You will support the daily Front Office operations, ensuring smooth arrivals and departures while bringing the NH Collection service experience to life.

Key Responsibilities:

• Welcome guests warmly and manage check-in and check-out accurately and efficiently.
• Provide information about hotel facilities, services, promotions, and local attractions.
• Handle guest enquiries, requests, and concerns promptly, following up to ensure satisfaction.
• Coordinate with Housekeeping and other departments to ensure rooms are ready and guest needs are met.
• Maintain accurate guest profiles, reservations, and Front Office records in the property management system.
• Process payments, billing, and cashiering transactions in accordance with hotel procedures.
• Recognize returning guests and loyalty programme members, ensuring their preferences and applicable benefits are addressed.
• Support room upgrades, upselling, and the promotion of hotel services to enhance the guest experience and revenue.
• Maintain clear shift handovers and communicate outstanding requests to relevant team members.
• Follow hotel standards for grooming, confidentiality, safety, security, and emergency procedures.

Experience Required:

• Previous experience in a Front Office or guest service role, preferably within an upscale or luxury hotel.

Education Qualifications:

A diploma or qualification in hospitality or a related field is an advantage.

Skills Required:

• Excellent communication skills in English
• A welcoming personality and a strong commitment to personalized guest service
• Good problem-solving skills and the ability to remain calm and professional under pressure
• Strong attention to detail, organizational skills, and confidence in handling payments
• Familiarity with hotel property management systems
• Opera experience is an advantage
• Ability to work collaboratively in a multicultural team
• Flexibility to work rotating shifts, including nights, weekends, and public holidays

Employment / Job Type:

Full Time

About the Company:

A Thai headquartered multinational operating in hospitality, restaurants and lifestyle retail. Its hotel division manages and franchises properties under a range of owned and partner brands across continents, while its restaurant arm runs casual dining and quick service outlets. The group also distributes fashion and lifestyle products.

Company Industry:

Hospitality

Department / Functional Area:

Front Office

Closing Date:

31 October 2026