Insurance Assistant - Property Claims

AlFuttaim; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Orient Takaful PJSC in Dubai seeks an Insurance Assistant - Property Claims to support property claims administration and settlements. You will coordinate with policyholders, brokers, reinsurers and service providers to ensure accurate documentation and timely processing of claims.

The role requires 2-4 years of insurance experience, strong attention to detail and excellent communication. Office-based position with on-site duties and close collaboration with the Claims Team Leader.

Qualifications

• Bachelor's degree or Diploma in Insurance, Business Administration or a related field.
• 2-4 years of professional experience in the insurance industry.
• Knowledge of property insurance products and claims processes is essential.

Responsibilities

• Register assigned property insurance claims accurately in the relevant claims management systems.
• Process and monitor claims in accordance with established procedures and service requirements.
• Review submitted claim information and supporting documentation for accuracy and completeness.
• Follow up on outstanding documents and information required for claim assessment.
• Maintain accurate claim records and update processing information as cases progress.
• Handle assigned property claims from initial registration through resolution within delegated authority limits.
• Support the Claims Team Leader with claim monitoring, follow-ups and workflow requirements.

Skills

Communication skills

Attention to detail

Organizational skills

Education

Bachelor's or Diploma in Insurance/related field

Tools

Excel

Word

Job description

Insurance Assistant - Property Claims Job Snapshot - Role: Insurance Assistant - Property Claims - Location: Dubai, United Arab Emirates - Industry: Insurance - Function: Claims Review and Adjusting - Experience: 2-4 years of insurance experience, preferably in Property claims - Job Type: Full Time - Work Arrangement: On-site Position Overview Orient Takaful PJSC, a subsidiary of Orient Insurance P.J.S.C. and part of Al-Futtaim Group, is seeking an Insurance Assistant - Property Claims to support property insurance claims administration and settlement activities in Dubai, United Arab Emirates.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Insurance - Function: Claims Review and Adjusting - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

Property Claims Registration and Processing

• Register assigned property insurance claims accurately in the relevant claims management systems.
• Process and monitor claims in accordance with established procedures and service requirements.
• Review submitted claim information and supporting documentation for accuracy and completeness.
• Follow up on outstanding documents and information required for claim assessment.
• Maintain accurate claim records and update processing information as cases progress.
• Handle assigned property claims from initial registration through resolution within delegated authority limits.
• Support the Claims Team Leader with claim monitoring, follow-ups and workflow requirements.

Policy Coverage and Claims Assessment

• Review property insurance policy coverage, terms, conditions, warranties and exclusions.
• Assess relevant policy provisions when evaluating reported losses.
• Review loss adjuster reports and other supporting evidence.
• Evaluate coverage, liability and the financial amount of claims.
• Identify issues requiring clarification, additional documentation or further investigation.
• Ensure claim assessments are supported by relevant policy terms and available evidence.
• Maintain a consistent and accurate approach to property claims evaluation.

Claims Recommendations and Decision Support

• Prepare clear and reasoned claim assessment notes.
• Document recommendations for claim approval, settlement, declinature or further investigation.
• Support recommendations with appropriate policy provisions, claim documents and available evidence.
• Escalate matters requiring decisions beyond assigned authority.
• Provide the Claims Team Leader with relevant claim information and assessment findings.
• Maintain accurate documentation supporting claim recommendations and decisions.

Claims Reserves and Documentation

• Maintain appropriate claim reserves based on available information and established procedures.
• Review claim information to support accurate reserve records.
• Ensure claim files contain complete and relevant supporting documentation.
• Maintain accurate system entries throughout the claims handling process.
• Organize records to support claim monitoring, reporting and review requirements.
• Preserve supporting documentation in the Document Management System (DMS).

Claims Settlement and Declinature

• Process approved claim settlements within prescribed turnaround times.
• Communicate approved settlement decisions to relevant parties.
• Process and communicate claim declinatures in accordance with established procedures and authority requirements.
• Ensure settlement and declinature communications are supported by appropriate records.
• Maintain accurate documentation of claim decisions and processing activities.
• Follow up on outstanding requirements affecting timely claim resolution.

Stakeholder Communication and Coordination

• Coordinate with policyholders, insurance brokers, reinsurers, surveyors, loss adjusters and service providers.
• Provide timely updates regarding claim status and outstanding requirements.
• Request and follow up on information required to progress claim assessments.
• Maintain professional communication throughout the claims handling process.
• Support the resolution of claim-related enquiries and documentation issues.
• Work collaboratively with internal colleagues and external stakeholders to facilitate efficient claims processing.

Recovery, Salvage and Reinsurance

• Support recovery activities associated with assigned property claims where applicable.
• Coordinate salvage-related requirements when relevant to a claim.
• Assist with reinsurance requirements and associated documentation.
• Maintain accurate records relating to recovery, salvage and reinsurance activities.
• Communicate with relevant stakeholders to support the completion of applicable claim requirements.

Claims Monitoring and Reporting

• Monitor assigned claims to identify outstanding actions and processing delays.
• Support the Claims Team Leader with claims reporting and workflow management.
• Maintain updated claim status information in relevant systems.
• Follow up on pending assessments, documentation and settlement requirements.
• Contribute to accurate reporting through complete and timely claim records.
• Manage multiple claim priorities while maintaining service quality and accuracy.

Regulatory Compliance and Service Standards

• Follow company policies and procedures governing property claims administration.
• Comply with applicable insurance regulatory requirements.
• Maintain established service standards throughout the claims process.
• Ensure claim assessments and decisions are appropriately documented.
• Handle insurance information with professionalism and attention to accuracy.
• Support consistent and compliant claims handling practices.

Required Qualifications and Experience

• Bachelor 's degree or Diploma in Insurance, Business Administration or a related field.
• 2-4 years of professional experience in the insurance industry.
• Previous experience handling property insurance claims is preferred.
• Knowledge of property insurance products and claims processes is essential.
• Understanding of insurance policy coverage, terms, warranties and exclusions.
• Ability to review claims documentation and supporting evidence.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

Required Skills and Competencies

• Property Insurance Knowledge - Good understanding of property insurance products and coverage requirements.
• Property Insurance Knowledge - Familiarity with insurance policy terms, warranties and exclusions.
• Property Insurance Knowledge - Knowledge of property claims registration, assessment and settlement procedures.
• Property Insurance Knowledge - Ability to review loss adjuster reports and supporting claim documentation.
• Property Insurance Knowledge - Understanding of the importance of accurate coverage and liability assessment.
• Claims Assessment and Documentation - Ability to review claims information carefully and identify outstanding requirements.
• Claims Assessment and Documentation - Strong attention to detail when evaluating policy provisions and supporting evidence.
• Claims Assessment and Documentation - Ability to prepare clear claim notes and documented recommendations.
• Claims Assessment and Documentation - Understanding of claims reserves and accurate record maintenance.
• Claims Assessment and Documentation - Ability to organize and maintain complete claim files.
• Claims Assessment and Documentation - Commitment to accurate and timely claims processing.
• Communication and Stakeholder Management - Strong written and verbal communication skills.
• Communication and Stakeholder Management - Ability to coordinate effectively with policyholders, brokers and claims service providers.
• Communication and Stakeholder Management - Professional approach to responding to claim enquiries.
• Communication and Stakeholder Management - Ability to communicate claim status and documentation requirements clearly.
• Communication and Stakeholder Management - Strong interpersonal skills and a collaborative working approach.
• Computer and Administrative Skills - Proficiency in Microsoft Excel and Microsoft Word.
• Computer and Administrative Skills - Ability to maintain accurate information in claims management systems.
• Computer and Administrative Skills - Strong document organization and record-management skills.
• Computer and Administrative Skills - Ability to manage claim information and supporting documentation efficiently.
• Computer and Administrative Skills - Confidence in handling multiple administrative and reporting requirements.
• Analytical and Organizational Skills - Strong analytical ability when reviewing claim information and policy provisions.
• Analytical and Organizational Skills - Good problem-solving skills for resolving documentation and processing issues.
• Analytical and Organizational Skills - Effective time management and prioritization.
• Analytical and Organizational Skills - Ability to meet prescribed turnaround times.
• Analytical and Organizational Skills - Consistent attention to accuracy and completeness.
• Analytical and Organizational Skills - Ability to work independently within assigned authority and elevate matters appropriately.

About the Claims Function

The Insurance Assistant - Property Claims will support property claims handling activities and work closely with the Claims Team Leader. The position involves regular coordination with policyholders, brokers, reinsurers, surveyors, loss adjusters and other service providers. Accurate coverage assessment, complete documentation, timely communication and compliance with established procedures are central to the role. Through effective claim monitoring and administrative support, the Insurance Assistant contributes to reliable property claims processing and service delivery.

About Orient Takaful PJSC

Orient Takaful PJSC is a Public Joint Stock Company listed on the Dubai Financial Market under the trading code ORIENTTKAFUL. The company is a subsidiary of Orient Insurance P.J.S.C., which forms part of Al-Futtaim Group. Orient Takaful commenced operations in 2017 following its initial public offering on the Dubai Financial Market, with paid-up capital of AED 200 million. Headquartered in Dubai, the company serves customers through its operations and branch network, including locations in Abu Dhabi and Sharjah. Orient Takaful operates within the UAE insurance market, providing Takaful services to its customers.

About Al-Futtaim Group

Established in the 1930s, Al-Futtaim Group is a privately held regional business headquartered in Dubai, United Arab Emirates. The Group operates across more than 20 countries through its automotive, financial services, real estate, retail and healthcare divisions. With more than 40,000 employees, Al-Futtaim represents over 200 international brands, including Toyota, Lexus, IKEA, ACE and Marks and Spencer. Al-Futtaim Group focuses on digital innovation, artificial intelligence, sustainable growth and strategic partnerships to create long-term value for customers, communities and business partners. Its purpose is to enrich lives and support communities while pursuing responsible business development and long-term growth.