Motor Claims Executive - Emiratization

AlFuttaim; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Orient Insurance PJSC, part of the Al-Futtaim Group, seeks a Motor Claims Executive in Dubai for Emirati nationals with UAE Family Book. Fresh graduates welcome, with internship experience a plus.

You will review, assess, process and manage motor insurance claims, coordinating with customers and service providers, while adhering to regulations. The role emphasizes accuracy, timely processing, and professional customer service in a fast-paced insurance environment.

Qualifications

• Fresh graduates are encouraged to apply.
• Internship experience in insurance, banking, finance or customer service is an advantage but not mandatory.
• Emirati nationals with UAE Family Book are required under Emiratization.

Responsibilities

• Review and process motor insurance claims according to policy terms and company guidelines.
• Verify claim forms, accident reports and repair estimates.
• Check information for accuracy before progression in the claims process.
• Assist in evaluating costs and identifying discrepancies for review.
• Maintain documentation and support claims administration throughout the lifecycle of a claim.

Skills

Analytical thinking

Numerical aptitude

Data review

Attention to detail

Financial data analysis

Excel

Education

Finance/Economics degree

Related discipline

Job description

Motor Claims Executive - Emiratization Job Snapshot - Role: Motor Claims Executive - Emiratization - Location: Dubai, United Arab Emirates - Industry: Insurance - Function: Claims Processing - Experience: Fresh graduates welcome; relevant internship experience is an advantage but not mandatory - Job Type: Full Time - Work Arrangement: On-site

Position Overview Orient Insurance PJSC, part of the Al-Futtaim Group, is seeking a motivated and detail-oriented Motor Claims Executive to join its Motor Claims team in Dubai, United Arab Emirates. This opportunity is specifically available to Emirati nationals holding a UAE Family Book under the company 's Emiratization initiative. The position is suitable for fresh graduates who want to develop their professional skills and establish a long-term career in the insurance industry. The Motor Claims Executive will assist with reviewing, assessing, processing and administering motor insurance claims. Responsibilities include verifying supporting documentation, coordinating with customers and service providers, monitoring claim progress and maintaining accurate records. The role requires strong analytical abilities, attention to detail and a commitment to delivering professional customer service while following established company procedures and applicable regulatory requirements.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Insurance - Function: Claims Processing - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Emirati - UAE Family Book Required - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities Motor Claims Assessment and Processing

• Review and process motor insurance claims according to applicable insurance policy terms and company guidelines.
• Verify claim forms, accident reports, vehicle repair estimates and other supporting documents.
• Check submitted information for accuracy and completeness before progressing claims through the assessment process.
• Assist in evaluating claim costs and identifying discrepancies requiring further review.
• Support claims administration activities to ensure accurate and efficient processing.
• Follow established claims procedures and maintain appropriate documentation throughout the claim lifecycle.

Claims Coordination and Settlement

• Coordinate with customers, vehicle repair garages, surveyors and internal stakeholders during the claims process.
• Monitor claim progress and follow up on outstanding information or documentation.
• Support timely claim settlement in accordance with agreed service standards.
• Communicate claim updates and processing requirements clearly to relevant parties.
• Assist in resolving administrative issues that may affect claim processing timelines.
• Maintain effective coordination between internal departments and external service providers.

Claims Documentation and Investigation Support

• Maintain accurate claim records and supporting information within the claims management system.
• Organize and update documentation to support claims assessment and administration.
• Assist with claim investigations by gathering relevant information and supporting records.
• Identify inconsistencies or potential fraud indicators and report concerns through appropriate procedures.
• Ensure claims documentation remains complete, accurate and accessible to authorized personnel.
• Apply attention to detail when reviewing financial information, repair estimates and claim-related records.

Customer Service and Communication

• Respond to customer and stakeholder inquiries professionally and within expected service timelines.
• Provide clear information regarding claims requirements, documentation and processing status.
• Maintain positive working relationships with customers, garages, surveyors and internal colleagues.
• Demonstrate patience, professionalism and a customer-focused approach when handling inquiries.
• Support service quality by ensuring timely communication and accurate information sharing.
• Contribute to a positive customer experience throughout the claims process.

Compliance and Process Improvement

• Ensure claims activities follow company policies, approved procedures and applicable insurance regulations.
• Maintain professionalism, integrity and accountability when handling claims information.
• Follow established documentation and administrative controls.
• Identify opportunities to improve processing accuracy, efficiency and customer service.
• Participate in initiatives aimed at strengthening operational performance and claims management practices.

Required Qualifications

Emiratization Eligibility

• Applicants must be Emirati nationals holding a UAE Family Book.

Educational Requirements

• Bachelor's degree in Finance, Economics, Business Administration, Accounting, Mathematics, Statistics or another related discipline.

Experience Requirements

• Fresh graduates are encouraged to apply.
• Previous internship experience in insurance, banking, finance, customer service or operations is an advantage.
• Prior internship or professional experience is not mandatory.
• Applicants must demonstrate a genuine interest in pursuing a career in the insurance industry.

Skills and Competencies

Analytical and Numerical Abilities

• Strong analytical and problem-solving skills.
• Good numerical aptitude and an interest in working with figures and financial information.
• Ability to review data carefully and identify discrepancies.
• Attention to detail and accuracy when checking claims documentation.
• Interest in data analysis and financial aspects of insurance operations.

Communication and Customer Service

• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a customer-focused mindset.
• Ability to communicate professionally with customers, colleagues and external stakeholders.
• Willingness to respond to inquiries and support positive customer experiences.
• Ability to work independently and collaborate effectively with team members.

Organization and Technical Skills

• Strong organizational and time management skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Ability to maintain accurate records and follow established administrative procedures.
• Capacity to work in a fast-paced environment while meeting service deadlines.
• High standards of professionalism, integrity and accountability.

What We Are Looking For

Orient Insurance is looking for an enthusiastic Emirati candidate with a genuine interest in motor insurance and claims management. The successful applicant should demonstrate strong numerical skills, analytical thinking and a willingness to learn insurance claims procedures, regulatory requirements and industry practices. An organized approach to work, careful attention to detail and the ability to manage deadlines will be important in supporting the Motor Claims team. This opportunity is particularly suitable for fresh graduates who want to gain practical exposure to insurance operations, develop professional capabilities and build a long-term career within the insurance sector.

About Orient Insurance PJSC

Orient Insurance PJSC Orient Insurance Company commenced operations in 1982 as part of the Al-Futtaim Group and has established a strong presence in the United Arab Emirates insurance market. The company has a paid-up capital of AED 500 million and is headquartered in Dubai. It serves customers through a branch network covering Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in the UAE, alongside operations in Muscat, Oman; Riyadh, Saudi Arabia; and Bahrain. Orient Insurance forms part of Al-Futtaim, a diversified regional business group established in the 1930s. Headquartered in Dubai, Al-Futtaim operates across more than 20 countries, employing over 40,000 people in automotive, financial services, real estate, retail and health. The Group represents more than 200 internationally recognized brands and continues to invest in digital innovation, sustainable growth and customer-focused services.