Inside Sales Officer

Remote DXB; Abu Dhabi; On-site; AED 279,000 - 446,000; Full time

Job summary

Etihad Airways, the UAE’s national airline, is seeking an experienced Inside Sales professional to drive new business among B2B clients. You will qualify leads, manage a portfolio of low-touch accounts, and run structured outbound campaigns across calls, email, and web inquiries to generate revenue.

The role requires a Bachelor’s degree in Business, Sales or related field and 4+ years in inside/B2B sales or customer service.

Qualifications

• Bachelor’s degree in Business, Sales or related field.
• 4+ years experience in inside sales, B2B sales or customer service.
• Proven expertise in lead generation, nurturing and conversion.
• Hands-on proficiency with CRM systems, preferably Salesforce.
• Excellent communication, negotiation and influencing skills.
• Strong commercial awareness and ability to identify revenue opportunities.

Responsibilities

• Drive new business generation through outbound prospecting via calls, email, and virtual channels.
• Qualify leads and convert them into active, revenue-generating B2B accounts.
• Manage a portfolio of low-touch B2B accounts to drive activation and upselling.
• Execute structured outreach campaigns across lead sources including events and web inquiries.
• Deliver against KPIs such as lead response time, conversion ratios, and revenue per account.
• Maintain accurate activity tracking and pipeline data within Salesforce CRM.
• Promote commercial offers, private fares, and incentive campaigns to clients.
• Identify market trends, objections, and competitor insights to stakeholders.
• Reactivate dormant accounts through targeted re-engagement propositions.
• Escalate high-value opportunities to Field Sales with full context.

Skills

4+ years experience

Lead generation

Nurturing leads

Conversion

Communication skills

Commercial awareness

Education

Bachelor’s degree in Business/Sales or related

Tools

CRM systems (Salesforce)

Job description

Responsibilities

• Drive new business generation through outbound prospecting via calls, email, and virtual channels
• Qualify leads and convert them into active, revenue-generating B2B accounts
• Manage a portfolio of low-touch B2B accounts to drive activation, engagement, and upselling
• Execute structured outreach campaigns across various lead sources including events and web enquiries
• Deliver against key performance indicators such as lead response time, conversion ratios, and revenue per account
• Maintain accurate activity tracking and pipeline data within Salesforce CRM
• Promote commercial offers, private fares, and incentive campaigns to clients
• Identify market trends, customer objections, and competitor insights to share with stakeholders
• Reactivate dormant accounts through targeted re-engagement propositions
• Escalate high-value opportunities to the Field Sales team with full context for seamless handover

Requirements

• Bachelor’s degree in Business, Sales, or a related field
• Minimum 4+ years of experience in inside sales, B2B sales, or customer service
• Proven expertise in lead generation, nurturing, and conversion
• Hands-on proficiency with CRM systems, preferably Salesforce
• Excellent communication, negotiation, and influencing skills
• Strong commercial awareness and the ability to identify revenue opportunities

About the Company

Etihad Airways is the UAE’s national airline, shaping the future of global aviation from its hub in Abu Dhabi. Through our “Journey 2030” ambition, we are expanding our network, doubling our fleet, and growing our people to drive a new era of excellence in the aviation industry.