Information Technology Support Engineer

Gulftainer; Sharjah Emirate; On-site; AED 100,000 - 167,000; Full time

Job summary

Gulftainer in Sharjah is seeking an IT Support Engineer to provide effective IT assistance across the business. You will support IT Administration, maintain hardware/software, business applications, cloud services, network communications and terminal IT operations.

This role offers exposure to a broad range of IT services, with responsibilities including incident response, asset management, site IT procurement, security and backup duties, and helping educate business users on IT systems to

Qualifications

• Bachelor’s degree in Computer Science or a related field.
• Experience in IT support and maintenance of hardware/software.
• Familiarity with Information Security Management System concepts (ISMS) preferred.

Responsibilities

• Responds to IT technical assistance requests as per Department SLA.
• Diagnoses and resolves hardware, software and business applications issues.
• Manage and maintain terminal WIFI and RDT equipment in operational condition.
• Maintain IT assets inventory and perform periodic maintenance of terminal equipment.
• Install and configure computers, printers and mobility devices as needed.
• Ensure business software is installed and updated and support site IT procurement.

Skills

IT Support

Hardware

Software Support

Network Basics

Documentation

Education

Bachelor's degree in Computer Science

Job description

The IT Support Engineer provides effective IT assistance across all aspects of the business and will provide technical support to the IT Administration team. He/ She is responsible for supporting and maintaining of all IT-related hardware/software, Business Applications, Cloud, Network communication, and Terminal IT Operations. The position provides exposure to a broad range of IT-related services and activities.

Responsibilities

• Responds to IT technical assistance requests as per Department SLA.
• Diagnoses & resolves technical hardware, software and Business applications issues.
• Manage and Maintain Terminal WIFI Equipment’s, RDT equipment in operational condition.
• Manage and maintain the IT assets inventory in up to date condition.
• Perform the periodic maintenance of terminal equipment such as terminal WIFI, CCTV, RDT.
• Installs and configures computers as per standard and business needs.
• Configures and manage the company the printers and copiers and keep it in operations.
• Configures and manage the company mobility devices as per IT Policies.
• Ensures business related software applications are installed and updated.
• Follow up for Site IT Procurement Requests.
• Performs security and backup duties for the site.
• Requests, follows-up, configures, operates, and monitors Site IT Infrastructure, services.
• Implement corporate polices on the site and esc…
• Educate the business users on IT Systems and improve the usages for better optimization.

Information Security Management System (ISMS):

• Safeguard Gulftainer Information’s as per Information protection requirements.
• Implement and maintain an Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001 where applicable
• Implement and maintain the necessary information security policies, standards, procedures, and guidelines, in conjunction with the Information Technology Security Committee.
• Perform IT compliance monitoring and improvement activities to ensure compliance both with internal security policies etc. and applicable laws and regulations.
• Participate and support information security awareness, training, and educational activities.
• Participate and support information security risk assessments and control selection activities.
• Participate and support Information security audits and remediation.
• Participate and support relating to contingency planning, business continuity management, and IT disaster recovery in conjunction with relevant functions and third parties.
• Comply with IT Policies (Governance and IT Security) and comply with all applicable system and security controls /Clause and LAWs.
• Report an Information Security incident timely manner and action per management direction.
• Prioritize Information security activities and ensure it is part of day-to-day responsibilities.

Qualifications

Educational Background

Bachelor’s degree or equivalent in Computer Science and Technology.