Information Technology Support Engineer

STAR SERVICES LLC.; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

STAR SERVICES LLC. seeks an IT Support professional to ensure employees experience minimal disruptions. You will resolve daily IT issues, set up new devices, and troubleshoot hardware, software, and network problems while supporting email systems, printers, and collaboration tools.

You will also write user guides, generate IT status reports, and maintain documentation. A bachelor’s degree in a related field and English/Arabic proficiency are required; ITIL is a plus.

Qualifications

• A bachelor's degree in computer engineering, computer science, MIS, or a related field is required.
• ITIL certification is an advantage.
• Proficiency in English and Arabic is required.

Responsibilities

• Resolve daily IT issues to minimize disruptions and keep employees productive.
• Set up new devices and configure hardware, software, and peripherals.
• Troubleshoot hardware, software, and network issues for optimal performance.
• Support email systems, printers, and collaboration software.
• Write user guides and maintain IT documentation and status reports.
• Prioritize support requests and escalate complex issues when needed.
• Maintain records of IT procedures and vendor management activities.
• Develop IT procedures and automation to reduce workload and improve efficiency.

Skills

Technical support

Hardware troubleshooting

Network troubleshooting

Device setup

Documentation

English & Arabic communication

Education

Bachelor's degree in Computer Engineering/CS/MIS

ITIL certification (advantage)

Tools

Email systems

Printers

Collaboration tools

Job description

Minimum Qualifications:

A bachelor's degree in computer engineering, computer science, MIS, or a related field is required. A certificate in IT (e.g., ITIL) is an advantage and proficiency in English and Arabic is required.

Minimum Experience:

Minimum of 2 years of experience in IT Support or any other relevant role.

Prior experience in a similar scale organization is preferred (80-200 employees.

Job Summary:

Responsible for ensuring employees can work efficiently with minimal IT disruptions by resolving daily IT issues, setting up new devices, troubleshooting hardware and software problems, supporting tech tools like email and printers, writing user guides, and creating IT status reports.

Technical Roles:

• Provide prompt and effective technical assistance to employees as and when needed within the Company and its premises.
• Diagnose, troubleshoot and resolve hardware, software, and network issues to ensure optimal functionality and efficiency.
• Assist with the setup and configuration of new devices, including computers, mobile devices, and peripherals and support tech tools such as email systems, printers, and collaboration software.
• Perform regular system updates, backups, and preventive maintenance tasks and ensure all IT equipment is in optimal working condition.
• Receive and prioritize support requests and escape complex issues to appropriate teams or external support when necessary.
• Follow up on unresolved issues to ensure timely resolution ensuring proper documentation.
• Support in developing comprehensive documentation for IT procedures and systems in line with best practices.
• Develop user guides and how-to manuals for employees that would help employees in the utilization of IT equipment/systems/platforms.
• Generate regular reports on the status and performance of current IT systems/equipment/tools based on incidents, feedback, and conducted assessment.
• Implement new IT recommendations and enhancements to support in enhancing the functionality of technological-related items and ensure business continuity.
• Keep abreast with latest IT solutions that could be potentially leveraged within Company's operations.
• Document, update and maintain accurate records of IT related procedures, processes, user guides, assets, and configurations.
• Implementing and maintaining all IT-owned applications, ensuring they are up to date.
• Maintained the vendor management system for application support, procurement, and software licenses, ensuring contract compliance and cost efficiency.
• Engineered and maintained IT infrastructure, including machines, systems, and servers, and coordinated IT projects
• Managing user data across all applications and mitigating security risks at both the user and application levels.
• Creating automated workflows to reduce IT workload based on functional requirements and requests