INFORMATION SYSTEMS SPECIALIST

Star Services; Dubai; Vor Ort; AED 60.000 - 90.000; Vollzeit

Zusammenfassung

Star Services in Dubai seeks an Information Systems Specialist to provide Tier 1 and 2 IT support for office and warehouse staff, maintain hardware and network systems, and ensure operational continuity.

The role covers user support, infrastructure, warehouse tech, system operations, and security. A bachelor's in IT/CS or 2–3 years hands-on experience, and a valid driving license are required; fluency in English is essential.

Qualifikationen

• Bachelor's degree in IT/CS or 2–3 years hands-on IT support experience.
• Solid knowledge of network topologies, LAN, IP standards, and Windows/Unix environments.
• Excellent customer service orientation and fluent English communication.
• Must have a Valid Driving License.

Aufgaben

• Provide Tier 1 & Tier 2 IT support for office and warehouse employees.
• Maintain hardware and network systems.
• Perform daily system and backup checks; manage Disaster Recovery & High Availability plans; monitor uptime.
• Support warehouse devices including handheld scanners, tablets, and automation systems.
• Enforce cybersecurity and access controls; manage IT budgets, procurement, and vendor relationships.

Kenntnisse

Network topology

LAN/WAN

Windows/Unix environments

Customer service

English communication

Ausbildung

Bachelor's degree in IT/CS

Jobbeschreibung

Information Systems Specialist

Location: DWC Freezone, Jebel Ali, Dubai

Requirements: Valid Driving License is mandatory

About the Role

We are looking for a hands‑on Information Systems Specialist to join our team in Dubai. In this role, you will provide Tier 1 & Tier 2 IT support to office and warehouse employees, maintain hardware and network systems, and ensure seamless operational continuity.

Key Responsibilities

• User Support: Provide prompt helpdesk and on‑site support for ticketing incidents, basic software/hardware issues, and self‑service training.
• Infrastructure & Hardware: Install, maintain, and troubleshoot PCs, laptops, servers (Windows/Unix), printers, and network infrastructure (LAN, WAN, Wi‑Fi).
• Warehouse Tech Support: Support warehouse devices including handheld scanners, tablets, and automation systems.
• System Operations: Perform daily system and backup checks, manage Disaster Recovery & High Availability plans, and monitor uptime and resource usage.
• Security & Admin: Enforce cybersecurity and access controls, manage IT budgets, procurement, and maintain vendor relationships.

Qualifications & Skills

• Education/Experience: Bachelor's degree in IT/CS or 2–3 years of hands‑on IT support experience.
• Technical Skills: Solid knowledge of network topologies, LAN, IP standards, and Windows/Unix environments.
• Soft Skills: Strong problem‑solving abilities, excellent customer service orientation, and fluent English communication skills.
• Must Have: Valid Driving License.