Information Communication Technology Infrastructure Manager

Confidential; Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

Confidential is seeking an ICT Infrastructure Manager to lead infrastructure, cybersecurity operations, and NOC/SOC across a complex, multi-site environment in the UAE. This senior role focuses on Run and Transform—ensuring reliable, secure, cost-effective operations while modernising towards a shared-services/service-provider model.

You will oversee data centres, cloud, backup and disaster recovery, AD/Entra/M365, network security, and ITSM with strong governance.

Qualifications

• 15+ years of enterprise IT infrastructure experience.
• At least 10 years in leadership/management roles.
• Significant MSP/IT service provider or mature Shared Services experience.
• ITIL Foundation is required; relevant Cisco, Microsoft, VMware, Azure/AWS certifications advantageous.

Responsibilities

• Lead infrastructure, cybersecurity operations, and NOC/SOC across multi-site environment.
• Drive Run and Transform strategy and modernisation to a shared-services model.
• Manage data centre, cloud, backup, DR, and network security infrastructure.
• Oversee vendor management, budgets, SLAs, KPIs, and service catalogues.

Skills

Leadership

IT infrastructure

NOC/SOC

Cloud services

Cybersecurity

Education

Bachelor's degree in Computer Engineering/CS/IT

Tools

Cisco

Microsoft

VMware

Azure

AWS

Palo Alto

Fortinet

Job description

ICT Infrastructure Manager

We are looking for an experienced ICT Infrastructure Manager to lead infrastructure, cybersecurity operations, and NOC/SOC across a complex, multi-company and multi-site environment.

This is a senior leadership role with two key mandates: Run and Transform — ensuring reliable, secure and cost-effective infrastructure operations while driving strategic modernisation and the evolution towards a professional shared-services/service-provider model.

Key areas of responsibility include:

• Enterprise infrastructure, networks, unified communications and cybersecurity
• NOC/SOC operations and operational resilience
• Data centre, cloud, backup and disaster recovery
• Enterprise networking, including LAN/WAN, SD-WAN, VPN, wireless and network security
• Firewall and security technologies, ideally Palo Alto and/or Fortinet
• Microsoft AD/Entra/M365, Azure/AWS, servers, virtualisation and storage
• Infrastructure transformation and modernisation programmes
• ITSM, SLAs, KPIs, service performance and continuous improvement
• Vendor, contract, budget and technology lifecycle management
• Development of service catalogues, service costing and shared-services models

What we are looking for:

Candidates should have 15+ years of enterprise IT infrastructure experience, including at least 10 years in leadership/management positions, with a strong track record in complex, multi-site environments.

Importantly, candidates must have significant experience within an MSP, IT/Cloud Service Provider, Professional Services organisation, or a mature Enterprise Shared Services environment. Experience delivering technology as a service, managing SLAs/KPIs, service catalogues and customer-facing service delivery is essential.

A Bachelor's degree in Computer Engineering, Computer Science, IT or a related discipline is required, together with ITIL Foundation. Relevant Cisco, Microsoft, VMware, Azure/AWS, CISSP/CISM and project management certifications would be advantageous.

Location: UAE