Influencer & Performance Marketing Customer Success Manager

ITCAN TECHNOLOGY and DIGITAL MARKETING; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

MoonTech is seeking a Customer Success Manager to own performance and influencer marketing accounts, driving revenue and ROI. You will translate client needs into product and process improvements while coordinating with product, BI, ops, finance, and influencer teams.

Ideal candidates have 5–7 years total experience, 3+ in account management or customer success, with SaaS exposure and strong data literacy. Ownership and proactive problem-solving are essential for success.

Qualifications

• 5–7 years total experience, with 3+ years in Account Management or Customer Success.
• Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.).
• Exposure to SaaS/product environments and cross-functional collaboration.
• Strong analytical skills and data literacy.
• High ownership, accountability, and ability to operate with minimal supervision.
• Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.

Responsibilities

• Own performance & influencer marketing accounts (ROAS-driven).
• Lead optimization, retention, growth planning, and upselling.
• Build strong, strategic client relationships.
• Collaborate closely with Product to translate client requirements into actionable inputs.
• Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product).
• Identify workflow gaps and proactively improve processes.

Skills

Analytical skills

Data literacy

Ownership & accountability

Cross-functional collaboration

Job description

MoonTech is seeking a Customer Success Manager to own performance and influencer marketing accounts, driving revenue and ROI. You will translate client needs into product and process improvements while coordinating with product, BI, ops, finance, and influencer teams.

Ideal candidates have 5–7 years total experience, 3+ in account management or customer success, with SaaS exposure and strong data literacy. Ownership and proactive problem-solving are essential for success.