Customer Success Manager

ITCAN TECHNOLOGY and DIGITAL MARKETING; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

MoonTech is seeking a Customer Success Manager to own performance and influencer marketing accounts, driving revenue and ROI. You will translate client needs into product and process improvements while coordinating with product, BI, ops, finance, and influencer teams.

Ideal candidates have 5–7 years total experience, 3+ in account management or customer success, with SaaS exposure and strong data literacy. Ownership and proactive problem-solving are essential for success.

Qualifications

• 5–7 years total experience, with 3+ years in Account Management or Customer Success.
• Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.).
• Exposure to SaaS/product environments and cross-functional collaboration.
• Strong analytical skills and data literacy.
• High ownership, accountability, and ability to operate with minimal supervision.
• Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.

Responsibilities

• Own performance & influencer marketing accounts (ROAS-driven).
• Lead optimization, retention, growth planning, and upselling.
• Build strong, strategic client relationships.
• Collaborate closely with Product to translate client requirements into actionable inputs.
• Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product).
• Identify workflow gaps and proactively improve processes.

Skills

Analytical skills

Data literacy

Ownership & accountability

Cross-functional collaboration

Job description

Role Overview:

A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.

Key Responsibilities

• Own performance & influencer marketing accounts (ROAS-driven)
• Lead optimization, retention, growth planning, and upselling
• Build strong, strategic client relationships
• Collaborate closely with Product to translate client requirements into actionable inputs
• Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product)
• Identify workflow gaps and proactively improve processes

What We’re Looking For

• 5–7 years total experience, with 3+ years in Account Management or Customer Success
• Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.)
• Exposure to SaaS/product environments and cross-functional collaboration
• Strong analytical skills and data literacy
• High ownership, accountability, and ability to operate with minimal supervision
• Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.

Why Join Us

MoonTech is an AI-first, agentic workflow company transforming influencer performance marketing through autonomous AI agents. Our platform automates the entire campaign lifecycle, enabling brands to launch, manage, optimize, and scale creator campaigns with guaranteed conversions and measurable ROI. Powered by proprietary ground truth data, MoonTech is pioneering the category of Conversion Intelligence for the creator economy.