Customer Service Agent

Presentail SA; Dubai; On-site; AED 55,800 - 78,120; Full time

Job summary

Presentail SA is seeking a customer service representative for our Al Barsha shop in Dubai. The successful candidate will manage inbound customer communications and consult on effective product usage, ensuring high customer satisfaction.

We are looking for someone with a bachelor’s degree and 1-2 years of relevant experience, excellent communication skills, and a proactive approach to solving customer issues.

Qualifications

• 1-2 years proven experience in supporting client success.
• Ability to address complaints and issues effectively.
• Passion for providing high-quality customer service.

Responsibilities

• Manage inbound customer communications via calls and emails.
• Consult on customer success tailored to individual needs.
• Maintain up-to-date product knowledge for accurate information.
• Track customer interactions in CRM for relationship development.

Skills

Excellent written and verbal communication skills

Customer service mindset

Time-management skills

Problem-solving skills

Education

Bachelor’s degree or equivalent

Job description

Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities

• Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills