In-Room Dining Supervisor — Luxury Hotel Experience

IHG Hotels & Resorts; Dadna; Sur place; AED 60 000 - 90 000; Plein temps

Résumé du poste

InterContinental Fujairah Resort in Fujairah, United Arab Emirates, is seeking a Restaurant Supervisor for the In-Room Dining service. You will oversee daily operations, train staff, ensure top-tier guest satisfaction, and coordinate with Kitchen, Front Office, and Housekeeping to maintain brand standards.

Ideal candidates have a hospitality degree, 2+ years in hotel F&B, experience in In-Room Dining, strong leadership and English communication skills, and the ability to work flexible hours

Qualifications

• Diploma or degree in Hospitality Management, Food & Beverage, or related field.
• Minimum 2 years of experience in Food & Beverage operations, preferably in a supervisory role within a hotel.
• Previous experience in In-Room Dining or Room Service is required.
• Strong communication, leadership, and interpersonal skills.
• Good knowledge of POS and Opera systems; familiarity with other hotel operating system is an advantage.
• Strong guest handling, problem-solving, and service recovery skills.
• Professional appearance and the ability to work effectively under pressure.
• Good command of spoken and written English; additional languages are an advantage.
• Flexibility to work shifts, weekends, and public holidays.

Responsabilités

• Supervise daily In-Room Dining operations, ensuring efficient service delivery and compliance with hotel and brand standards.
• Lead, train, and motivate the team to deliver personalized guest service, maintain productivity, and achieve departmental objectives.
• Oversee In-Room Dining orders from order taking and preparation coordination to timely delivery, setup, and collection, ensuring accuracy and presentation standards.
• Monitor food and beverage quality, service consistency, hygiene, and presentation.
• Handle guest enquiries, special requests, and complaints professionally, implementing effective service recovery to maximize guest satisfaction.
• Coordinate closely with the Kitchen, Front Office, Housekeeping, and other departments to ensure seamless service and timely fulfilment of guest requirements.
• Monitor staffing, duty schedules, briefings, and task allocation to ensure adequate coverage and smooth operations during all service periods.
• Control operating supplies, service equipment, and inventory while minimizing wastage and ensuring proper stock handling in accordance with hotel procedures.
• Monitor guest feedback, service performance, and operational standards, implementing corrective actions and improvements where necessary.
• Ensure compliance with HACCP, food safety, hygiene, health and safety, and hotel operating procedures, while performing other reasonable duties as assigned.

Formation

Diploma or degree in Hospitality Management, Food & Beverage, or related field

Outils

POS systems

Opera

Description du poste

InterContinental Fujairah Resort in Fujairah, United Arab Emirates, is seeking a Restaurant Supervisor for the In-Room Dining service. You will oversee daily operations, train staff, ensure top-tier guest satisfaction, and coordinate with Kitchen, Front Office, and Housekeeping to maintain brand standards.

Ideal candidates have a hospitality degree, 2+ years in hotel F&B, experience in In-Room Dining, strong leadership and English communication skills, and the ability to work flexible hours