Restaurant Supervisor at InterContinental Fujairah Resort

IHG Hotels & Resorts; Fujairah City; On-site; AED 100,000 - 156,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

InterContinental Fujairah Resort is seeking a Restaurant Supervisor to oversee In-Room Dining operations and lead the team in delivering exceptional guest experiences in line with hotel and brand standards.

You will supervise daily operations, train staff, handle guest requests and complaints, and coordinate with Kitchen, Front Office, and Housekeeping to ensure smooth service and attention to detail.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2 years of experience in Food & Beverage operations, preferably in a hotel.
• Experience in In-Room Dining or Room Service is required.
• Strong communication, leadership, and interpersonal skills.
• Good knowledge of POS and Opera systems; familiarity with other hotel operating systems is a plus.

Responsibilities

• Supervise daily In-Room Dining operations, ensuring efficient service delivery and compliance with hotel and brand standards.
• Lead, train, and motivate the team to deliver personalized guest service, maintain productivity, and achieve departmental objectives.
• Oversee In-Room Dining orders from order taking and preparation coordination to timely delivery, setup, and collection, ensuring accuracy and presentation standards.
• Monitor food and beverage quality, service consistency, hygiene, and presentation.
• Handle guest enquiries, special requests, and complaints professionally, implementing effective service recovery to maximize guest satisfaction.
• Coordinate with the Kitchen, Front Office, Housekeeping, and other departments to ensure seamless service and timely fulfilment of guest requirements.
• Monitor staffing, duty schedules, briefings, and task allocation to ensure adequate coverage and smooth operations during all service periods.
• Control operating supplies, service equipment, and inventory while minimizing wastage and ensuring proper stock handling in accordance with hotel procedures.
• Monitor guest feedback, service performance, and operational standards, implementing corrective actions and improvements where necessary.
• Ensure compliance with HACCP, food safety, hygiene, health and safety, and hotel operating procedures.

Skills

Leadership

Communication

Guest service

Problem solving

Staff training

POS systems

Opera systems

Education

Diploma in Hospitality Management

Tools

POS systems

Opera PMS

Job description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do in hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day:

As a Restaurant Supervisor, you will oversee daily restaurant operations in In-Room Dining services, ensuring exceptional guest satisfaction, service quality, and operational efficiency. You will supervise and support the team, maintain service standards, handle guest requests and complaints, and ensure smooth coordination with the Kitchen and other departments in line with hotel and brand standards.

• Supervise daily In-Room Dining operations, ensuring efficient service delivery and compliance with hotel and brand standards.
• Lead, train, and motivate the team to deliver personalized guest service, maintain productivity, and achieve departmental objectives.
• Oversee In-Room Dining orders from order taking and preparation coordination to timely delivery, setup, and collection, ensuring accuracy and presentation standards.
• Monitor food and beverage quality, service consistency, hygiene, and presentation.
• Handle guest enquiries, special requests, and complaints professionally, implementing effective service recovery to maximize guest satisfaction.
• Coordinate closely with the Kitchen, Front Office, Housekeeping, and other departments to ensure seamless service and timely fulfilment of guest requirements.
• Monitor staffing, duty schedules, briefings, and task allocation to ensure adequate coverage and smooth operations during all service periods.
• Control operating supplies, service equipment, and inventory while minimizing wastage and ensuring proper stock handling in accordance with hotel procedures.
• Monitor guest feedback, service performance, and operational standards, implementing corrective actions and improvements where necessary.
• Ensure compliance with HACCP, food safety, hygiene, health and safety, and hotel operating procedures, while performing other reasonable duties as assigned.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Diploma or degree in Hospitality Management, Food & Beverage, or a related field.
• Minimum 2 years of experience in Food & Beverage operations, preferably in a supervisory role within a hotel.
• Previous experience in In-Room Dining or Room Service is required.
• Strong communication, leadership, and interpersonal skills.
• Good knowledge of POS and Opera systems; familiarity with other hotel operating system is an advantage.
• Strong guest handling, problem-solving, and service recovery skills.
• Professional appearance and the ability to work effectively under pressure.
• Good command of spoken and written English; additional languages are an advantage.
• Flexibility to work shifts, weekends, and public holidays.

In return,

• competitive pay and benefits, and a chance to work with a great team of talented people.
• We'll give you the Room to Belong.

We are an equal opportunity employer.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d love to welcome you to the world’s most international luxury hotel brand.