In-Room Dining Pro | Guest-Focused F&B Assistant

CP - Dubai Marina (DXBMR); Dubai Emirate; On-site; AED 29,000 - 42,000; Full time

Job summary

Crowne Plaza Dubai Marina, part of IHG Hotels & Resorts, is hiring a Food & Beverage Assistant (In Room Dining) to join our team. You will deliver professional in-room dining, greet and assist guests, and ensure high standards of service and presentation in a luxury hotel setting.

The role requires 1-2 years in a similar hotel position, strong communication, and the ability to work with a diverse team while maintaining quality and efficiency in all guest interactions.

Qualifications

• 1-2 years' experience in a similar role in a four- or five-star hotel or comparable industry.
• Strong verbal and written communication skills.
• Ability to work with teams from different cultures and maintain high performance standards.

Responsibilities

• Provide professional in-room dining service to guests according to hotel standards.
• Greet and seat guests, serve in a discreet and personalized manner.
• Acquire in-depth knowledge of the In Room Dining menu to advise guests.
• Monitor the quality of food and beverages being served.
• Attend to customer queries and complaints satisfactorily.
• Maintain hygiene and cleanliness standards in the outlet and upkeep of service equipment.
• Handle all service preparations before, during, and after service (mis-en-place & mis-en-scene).
• Answer calls in a professional manner as per SOP.

Job description

Crowne Plaza Dubai Marina, part of IHG Hotels & Resorts, is hiring a Food & Beverage Assistant (In Room Dining) to join our team. You will deliver professional in-room dining, greet and assist guests, and ensure high standards of service and presentation in a luxury hotel setting.

The role requires 1-2 years in a similar hotel position, strong communication, and the ability to work with a diverse team while maintaining quality and efficiency in all guest interactions.