F&B Assistant (In Room Dining) at Crowne Plaza Dubai Marina

IHG Army Hotels; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Crowne Plaza Dubai Marina, part of IHG, is seeking a dedicated Food & Beverage Assistant (In Room Dining) to join our team in Dubai. You will deliver professional room dining service, greet and seat guests, and have in-depth knowledge of the menu to advise guests.

The ideal candidate has 1–2 years in a four- or five-star hotel, strong communication, accuracy, and multitasking ability while maintaining high service standards. We value diverse, guest-focused hospitality and teamwork.

Qualifications

• 1–2 years in a similar role in a four- or five-star hotel or similar industry.
• Ability to work with and engage teams from different cultures.
• Strong verbal and written communication skills and attention to detail.
• High performance standards with the ability to multi-task and meet deadlines.

Responsibilities

• Provide professional room dining service according to hotel standards.
• Greet and seat guests and serve them in a discreet and personalized way.
• Develop in-depth knowledge of the In Room Dining menu to advise guests.
• Consistently monitor the quality of food and beverages being served.
• Maintain hygiene and cleanliness standards in the outlet and for service equipment.
• Handle all service preparations before, during and after service (mise-en-place).
• Answering calls in a professional way per the SOP.

Skills

Customer service

F&B knowledge

Communication skills

Teamwork

Tools

POS systems

Job description

What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marinais a perfect location that completely understands Modern business travelers. Located in the cosmopolitanDubai Marinaarea, the 3,037 square-metre hotel is next toDubai Marina Malland within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, Crowne Plaza Dubai Marinais an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full timeFood & Beverage Assistant (In Room Dining)to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Food & Beverage Assistant you are responsible to provide professional service to our Guests, ensuring their Room Dining Experience will become a memorable and your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the In Room Dining in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Answering Calls in professional way as per the SOP

Ideally, you'll have a minimum of 1- 2 years' experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it's our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.