In-Room Dining Manager - Luxury Guest Experience

Hyatt Hotels Corporation; Dubai; On-site; AED 239,000 - 349,000; Full time

Job summary

Hotel Saint Augustine, part of Bunkhouse Hotels, in Houston, TX seeks an experienced Outlet Manager, In-Room Dining, to lead the luxury in-room dining operation across guest rooms and VIP amenities. You will oversee orders, timing, presentation, billing, and guest interaction to ensure discreet, personalized service while driving revenue and maintaining the property’s standards.

You will train and coach the team, coordinate with Culinary and other departments, manage VIP amenities, monitor

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Food and Beverage Management, or related discipline.
• 3–5 years of Food and Beverage service experience including supervisory/management experience in in-room dining within a luxury hospitality environment.
• Strong knowledge of in-room dining service, order taking, VIP amenities, and luxury guest expectations.

Responsibilities

• Oversee daily in-room dining operation, ensuring efficient order taking, delivery, presentation, billing and clearance across all meal periods.
• Ensure orders are delivered within service times and meet standards for accuracy, temperature, presentation and completeness.
• Coordinate with Culinary to manage preparation times, menu availability, special requests and dietary requirements.
• Oversee delivery and presentation of orders in guest rooms and suites with personalized guest interaction.
• Train, coach and develop the team in order-taking procedures, etiquette, menu knowledge, upselling and service standards.
• Manage VIP amenities, welcome arrangements and private dining requests in coordination with relevant departments.
• Maintain communication with Front Office, Guest Relations, Housekeeping and Culinary regarding arrivals, VIP guests and preferences.
• Drive in-room dining revenue through suggestive selling, menu recommendations and seasonal promotions.
• Monitor order volumes, guest feedback, revenue, labour costs and expenses to improve productivity and profitability.
• Plan staffing levels and schedules according to occupancy, forecasted demand, peak periods and VIP movements.
• Resolve delays, quality concerns and billing discrepancies with prompt service recovery.
• Ensure equipment, menus and supplies are clean and maintained.

Skills

Leadership

Communication

Guest relations

Problem solving

Revenue awareness

Staff scheduling

Team training

Upselling

Education

Bachelor’s degree or diploma in Hospitality Management, Food and Beverage Management, or related discipline

Tools

POS systems

Hotel management systems

Job description

Hotel Saint Augustine, part of Bunkhouse Hotels, in Houston, TX seeks an experienced Outlet Manager, In-Room Dining, to lead the luxury in-room dining operation across guest rooms and VIP amenities. You will oversee orders, timing, presentation, billing, and guest interaction to ensure discreet, personalized service while driving revenue and maintaining the property’s standards.

You will train and coach the team, coordinate with Culinary and other departments, manage VIP amenities, monitor