Implementation Manager (EMR / EHR)

Strategic Systems International; Dubai; On-site; AED 279,000 - 334,800; Full time

Job summary

A technology solutions provider is seeking an Implementation Manager to lead end-to-end SaaS implementations primarily in the healthcare sector. The successful candidate will work closely with C-level stakeholders to drive project execution and ensure successful outcomes. Responsibilities include configuring software modules, managing system integrations, and implementing strategies for effective change management. Candidates should have 7-10 years of experience in Implementation or Project Management, particularly in healthcare or shift-based industries. A Bachelor’s degree is required, with knowledge of data integrations being advantageous.

Qualifications

• 7 to 10 years in Implementation, Project Management, or Consulting; SaaS experience preferred.
• Proven track record in healthcare or shift-based industries.
• Understanding of shift scheduling complexities and workforce management.
• Hands-on experience in scheduling roles preferred.
• Experience with healthcare systems in UAE, UK, or US advantageous.
• Knowledge of data integrations and analytics validation.

Responsibilities

• Lead end-to-end SaaS implementations from discovery to go-live.
• Configure core modules for Predictive AI Demand Planning and Smart AI Scheduling.
• Manage integrations with EMRs, ERP, and Time & Attendance systems.
• Serve as primary client-facing lead with C-level stakeholders.
• Implement change management strategies for staff adoption.
• Ensure measurable business outcomes and identify expansion opportunities.

Skills

Implementation

Project Management

SaaS

Stakeholder Management

Data Integrations

Healthcare Knowledge

Education

Bachelor’s degree

Industrial Engineering

Job description

Implementation Manager

Purpose: To lead the end-to-end implementation of an AI-powered workforce suite across large, shift-based organizations, primarily within healthcare. The role is accountable for delivery excellence, executive stakeholder leadership, successful system integration, and go-live outcomes that transition clients from manual scheduling processes to data-driven workforce optimization.

Key Responsibilities

• Lead end-to-end SaaS implementations from discovery to go-live and hyper-care.
• Configure core modules: Predictive AI Demand Planning, Smart AI Scheduling, Mobile Self-Service tools.
• Manage integrations with EMRs (e.g., Epic), ERP, and Time & Attendance systems.
• Serve as primary client-facing lead with C-level stakeholders; drive governance and alignment.
• Implement change management strategies for shift-based staff adoption.
• Ensure measurable business outcomes: cost optimization, staff utilization, compliance.
• Identify expansion opportunities and collaborate with Sales for growth initiatives.
• Translate complex client requirements into structured implementation plans.
• Validate workforce analytics and system data quality.

Qualifications, Skills, and Experience

• 7 to 10 years in Implementation, Project Management, or Consulting; SaaS experience preferred.
• Proven track record in healthcare or shift-based industries (hospitality, airlines, retail, logistics).
• Understanding of shift scheduling complexities, compliance, and workforce management.
• Hands-on experience in scheduling roles (supervisor, workforce planner) preferred.
• Experience with healthcare systems in UAE, UK, or US is advantageous.
• Knowledge of data integrations (APIs, HL7, file transfers) and analytics validation.
• Bachelor’s degree required; Industrial Engineering or process optimization preferred.
• PMP, Agile, or equivalent certifications are a plus.
• Strong executive presence, leadership, and stakeholder management skills.
• High energy, delivery-focused, analytical, accountable, and comfortable navigating complexity.

Industry Focus

Healthcare as primary sector, with secondary exposure to logistics, retail, and hospitality.